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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
really enjoyable stay room was comfortable, clean,affordable. staff was courteous, helpful, professional.
Business response:
Thank you for posting a review of our property. Please accept our apologies that our amenities were not to your expectations. Still, I am glad you had a pleasant stay overall. I truly appreciate your comments about our friendly staff. Thank you again for your review.
Nice Getaway!! This property was a nice quick getaway and it's in very close proximity to Six Flags Great America.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
A good nice stay at a good price. Room was fine, clean, quiet - just one night - the room could have used an easy chair, otherwise it met all of our needs.
Did not meet expectations The hallways had a cooking smell from other guests' rooms that I found unpleasant. We stayed two nights. The second day we did not receive any housekeeping service. I don't know if we had to request that specifically or not. So when we returned from our day at Six Flags, the trash had not been emptied. Beds were not made. I had to go to front desk to get clean towels. On the positive side, it was very convenient to Six Flags. Also, considering what the room cost, I feel they should offer a hot break... read more
BATHROOM COULD HAVE BEEN CLEANER ON THE OUTSIDE OF THE TUB ALONG THE BOTTOM.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experience cleanliness issues during your stay. In response to your feedback, I will be coaching our housekeeping staff to ensure that we are cleaning rooms to our company’s high standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
It's okay Nice place. Nothing to shout about, waited for an attendant at the front desk. Clean room and adequate for my needs but the mattress was very very hard and stiff. Didn't move. Reminded me of cardboard. Still managed to sleep on it and the rest was just fine.
Business response:
Thank you very much for staying with us also for your review of your stay. I sincerely apologize that your stay was not comfortable. Please know that our hotel will be undergoing a complete renovation later this year. Still, I am glad you had a positive stay overall. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Great for the price Very clean. Would like more channels on TV . Great location near food and entertainment
Business response:
Thank you for taking the time to tell us about your experience at our hotel. I apologize that our TV channel selection was not to your satisfaction. Still, I am glad to read you had a positive stay overall and enjoyed our location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,182 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.