This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
More bang for your buck $$ Wonderful customer service experience
Business response:
Thank you very much for your review of our hotel and staff. We greatly appreciate you staying with us and hope to see you again in the near future! Until then, have a wonderful summer!
Okay stay!!! My stay was okay, not excellent but it wasn't bad. My fiancé really wanted to go for a swim but the hotel did not have a pool and the breakfast to go wasn't really a breakfast to go it was Apple, orange and coffee. But the room was nice my favorite is that it's a studio so a full kitchen is in the room. The stay wasn't bad at all. Eventhough we had to change our rooms twice, plumbing problems. But the staff was really nice.
Business response:
Thank you very much for staying with us and also for taking the time to provide a review of your time with us. Our Grab and Go breakfast is really designed for people on the run which is why we provide Apples/Oranges, Granola Bars, Muffins, Oatmeal, Coffee/Tea/Hot Chocolate. If you in the area again and are looking for more of a cooked to order breakfast, we highly recommend Walker Brothers Pancake House in Schaumburg. In regards to the plumbing issues, I deeply apologize for having to change rooms. We just installed brand ... read more
Business response:
Thank you for staying with us and also for taking the time to provide a review of your stay. We hope to see you again in the near future.
Great value for a nice room Hotel itself is easy to get to. Plenty of restaurants and shops nearby. Easy to get to Staff is friendly and check-in was easy and painless. Even though part of the hotel is under construction, no problem with noise during the stay. There are amenities like laundry and a vending machine but did not use them this trip. Room is nicely sized, was clean, and everything seemed to be in good working order. Good amount of closet space that would come in handy if staying for any length of time. Office cha... read more
Remodeling may take care of issues Like all Extended Stays, they provide a kitchen and larger than average hotel room for a lower than most hotel room rates. This one is in the middle of remodeling and that may take care of the room overheating and shower not maintaining heat issues we had. Other than that, it's fine.
Business response:
Thank you very much for providing us with a review of your stay. Please accept our apologies for the maintenance issues you experienced. It is possible that this issue came about when we needed to turn the water off for a couple of hours as part of the renovation; however, I will be discussing these concerns with our general contractor to make sure there are not any additional issues. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity ... read more
Nice stay Staff was very nice. Cleanliness was good enough. Staff had good advice for local happenings and safe way to see the sights.
Bad The continental breakfast was terrible,we had to pay four dollars for the wifi because the free wifi would not work.There was only one kind of juice in the vending machine.
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 3.7 star rating with 1,182 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.