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Extended Stay America - Chicago - Gurnee
- Hotels
- Gurnee, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5724 Northridge Dr., Gurnee, IL, 60031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Remodeling may take care of issues Like all Extended Stays, they provide a kitchen and larger than average hotel room for a lower than most hotel room rates. This one is in the middle of remodeling and that may take care of the room overheating and shower not maintaining heat issues we had. Other than that, it's fine.
Business response:
Thank you very much for providing us with a review of your stay. Please accept our apologies for the maintenance issues you experienced. It is possible that this issue came about when we needed to turn the water off for a couple of hours as part of the renovation; however, I will be discussing these concerns with our general contractor to make sure there are not any additional issues. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity ... read more
Nice stay Staff was very nice. Cleanliness was good enough. Staff had good advice for local happenings and safe way to see the sights.
really enjoyable stay room was comfortable, clean,affordable. staff was courteous, helpful, professional.
Business response:
Thank you for posting a review of our property. Please accept our apologies that our amenities were not to your expectations. Still, I am glad you had a pleasant stay overall. I truly appreciate your comments about our friendly staff. Thank you again for your review.
Nice Getaway!! This property was a nice quick getaway and it's in very close proximity to Six Flags Great America.
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
A good nice stay at a good price. Room was fine, clean, quiet - just one night - the room could have used an easy chair, otherwise it met all of our needs.
Did not meet expectations The hallways had a cooking smell from other guests' rooms that I found unpleasant. We stayed two nights. The second day we did not receive any housekeeping service. I don't know if we had to request that specifically or not. So when we returned from our day at Six Flags, the trash had not been emptied. Beds were not made. I had to go to front desk to get clean towels. On the positive side, it was very convenient to Six Flags. Also, considering what the room cost, I feel they should offer a hot break... read more
BATHROOM COULD HAVE BEEN CLEANER ON THE OUTSIDE OF THE TUB ALONG THE BOTTOM.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experience cleanliness issues during your stay. In response to your feedback, I will be coaching our housekeeping staff to ensure that we are cleaning rooms to our company’s high standards. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Chicago - Gurnee
How is Extended Stay America - Chicago - Gurnee rated?
Extended Stay America - Chicago - Gurnee has a 4.3 star rating with 849 reviews.
When is Extended Stay America - Chicago - Gurnee open?
Extended Stay America - Chicago - Gurnee is open now. It will close tomorrow at 12:00 a.m.