Extended Stay America - Chicago - Itasca

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the noise you experienced in your room. We have discussed your feedback with the appropriate team to fix the problem you mentioned. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. We are glad to read you had an overall pleasant visit. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Joyce, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management 

Business response:

Consuelo, thank you for your kind review. We are so happy that you enjoyed your stay at Extended Stay America. It is our goal to deliver great value at a fair price and we liked reading that we have accomplished just that. We appreciate your business and hope to welcome you again the next time you're in the area. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to review your experience at Extended Stay America. We are devoted to the comfort and satisfaction of our guests, and we are happy we provided that for you. Thank you again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Raymond, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Anne, thank you for choosing us Extended Stay America again during your visit. It is excellent to hear you loved our convenient location close to the highway and fully equipped kitchen- all at such a great price. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts, and we will be sure to share your comments with them. We hope to see you again soon! Sincerely, Hotel Management