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Extended Stay America - Chicago - Itasca
- Hotels
- Itasca, IL
About this business
Extended Stay America Chicago Itasca is located at 1181 N Rohlwing Rd, Itasca, IL. This business specializes in Hotels & Motels.
Location details
1181 N. Rohlwing Rd., Itasca, IL, 60143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in after midnight and the staff was very rude i have never been talked to like that while checking in i was very disappointed and insulting.
Business response:
Jesus, we cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the front office team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The room was very clean and the front desk staff were great. My only negative thing would be the lack of breakfast choices. We chose this hotel because it included breakfast, however, breakfast was: packaged muffins, granola bars, instant oatmeal, coffee, or hot chocolate. It’s not a huge deal, but I was anticipating alittle more. Still it was a great place to stay.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We're glad to know you liked you well-maintained room and that you were pleased with the service provided by our staff. However, we're sorry for not meeting your expectations with our grab-and-go breakfast.We will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and will assist them in determining new future offerings. Sincerely, Hotel Management
Business response:
Michael, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Stephanie, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Comfortable and quiet, very helpful to have coin operated laundry services on site.
Business response:
Mary, it is always a great day at Extended Stay America when we receive a review like yours. We are happy you were able to take advantage of our 24-hour self-serve laundry facilities during your stay. The nice treat is all hotels within our brand offer this amenity to our guests. When your travels bring you back to the area we hope you will stay with us once again! Safe travels! Sincerely, Hotel Management
Business response:
Maria, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Clean and cheap Terrific place and a terrific price. Pretty tough to beat and a pretty quick drive to airport.
Business response:
Mark, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are glad to read that you loved our convenient location and the great value we offer for the price. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Brandon, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Itasca
How is Extended Stay America - Chicago - Itasca rated?
Extended Stay America - Chicago - Itasca has a 4.3 star rating with 1,264 reviews.
When is Extended Stay America - Chicago - Itasca open?
Extended Stay America - Chicago - Itasca is open now. It will close tomorrow at 12:00 a.m.