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Extended Stay America - Chicago - Itasca
- Hotels
- Itasca, IL
About this business
Extended Stay America Chicago Itasca is located at 1181 N Rohlwing Rd, Itasca, IL. This business specializes in Hotels & Motels.
Location details
1181 N. Rohlwing Rd., Itasca, IL, 60143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great customer service. I will definitely stay there again!
Business response:
Susan, thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your comments with the entire team. Thank you again, we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Jesus, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Hirsi, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Christine, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Quincy, hank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
I checked in after midnight and the staff was very rude i have never been talked to like that while checking in i was very disappointed and insulting.
Business response:
Jesus, we cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the front office team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The room was very clean and the front desk staff were great. My only negative thing would be the lack of breakfast choices. We chose this hotel because it included breakfast, however, breakfast was: packaged muffins, granola bars, instant oatmeal, coffee, or hot chocolate. It’s not a huge deal, but I was anticipating alittle more. Still it was a great place to stay.
Business response:
It was a pleasure having you as our guest at Extended Stay America. We're glad to know you liked you well-maintained room and that you were pleased with the service provided by our staff. However, we're sorry for not meeting your expectations with our grab-and-go breakfast.We will share your feedback with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and will assist them in determining new future offerings. Sincerely, Hotel Management
Business response:
Michael, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Stephanie, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Itasca
How is Extended Stay America - Chicago - Itasca rated?
Extended Stay America - Chicago - Itasca has a 4.3 star rating with 1,298 reviews.
When is Extended Stay America - Chicago - Itasca open?
Extended Stay America - Chicago - Itasca is open now. It will close tomorrow at 12:00 a.m.