Extended Stay America - Chicago - Itasca

Business response:

Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

Thank you for providing us with details about your stay. We are glad you had an overall pleasant visit. That being said, we sincerely apologize if our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose ... read more

Business response:

Thanks for the perfect rating. It's great to know you had an awesome time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you loved all the aspects of our hotel and had a great time with us. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Ben, we are happy you enjoyed your spotless room and found us to be a good value. However, we are sorry you were not satisfied with our complimentary grab-and-go breakfast. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us the opportunity to host you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for taking the time to review your experience at Extended Stay America. We are happy to know that you liked our well-kept property and convenient location which was perfect for your needs. We also appreciate you recognizing John, and will be sure to share your compliments with him. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Rafael, we appreciate your five-star rating of Extended Stay America. We are glad to see you enjoyed your stay and hope to see you again on your next trip to this area! Sincerely, General Manager 

Business response:

Ranea, thank you for visiting our hotel. Although you had a pleasant stay and liked your room, we are sorry for the service issue you experienced and regret the inconvenience it caused. I will be sure to share your concern with my housekeeping team to ensure this doesn’t happen again. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Sonie, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager