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Extended Stay America - Chicago - Itasca
- Hotels
- Itasca, IL
About this business
Extended Stay America Chicago Itasca is located at 1181 N Rohlwing Rd, Itasca, IL. This business specializes in Hotels & Motels.
Location details
1181 N. Rohlwing Rd., Itasca, IL, 60143, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what you would expect. Nothing included in the room. You need to ask for it from the front desk. A, what appeared to be a night manager, was very sarcastic when I asked for the little coffee pot that is usually included in the room. He gave me a pot and I had to ask for coffee, cups, sugar and a spoon. He wasn't happy that I had to inconvenience him. The blower in the room heater sounded like the fan was rubbing on something inside creating a buzzing noise each time it kicked on. Couldn't get a sound sleep. I recorded it... read more
Business response:
Paul, we always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, Hotel Management
Business response:
We are committed to ensuring an excellent experience for each guest, and we thank you for letting us know we were successful. We appreciate your perfect rating and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Very nice clean spacious room. Quiet surroundings
Business response:
Patti, thank you for being our guest at Extended Stay America. We are glad to read that you liked our peaceful location and your clean & comfortable room. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, Hotel Management
Business response:
Mark, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Attending a conference nearby. Great convenience Had a great deal of clothes and work to do. Plus love the refrigerator and privacy for a week long stay. WiFi works. Good space in closets. Next to a Wendy's so if wanted could go there. Nice staff.
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Angelique, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Not used to business travelers My flight got in late so I had to check in around midnight. The night desk employee barely spoke english and had no access to the computer system so she couldn't find my reservation. She also seemed to be wearing pajamas. There was shampoo but no conditioner. I had to call and ask for a hair dryer. The "free breakfast" is a shelf of granola bars and packaged muffins. The bed was fine, the room was clean.
Business response:
Adri, thanks for being our guest. We are glad you had an overall pleasant visit and that you liked the cleanliness of your room. That being said, we are sorry for the service issue you experienced here and regard the inconvenience it caused. Your feedback will be shared with the appropriate individuals in an effort to improve our service and facilities. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Itasca
How is Extended Stay America - Chicago - Itasca rated?
Extended Stay America - Chicago - Itasca has a 4.3 star rating with 1,299 reviews.
When is Extended Stay America - Chicago - Itasca open?
Extended Stay America - Chicago - Itasca is open now. It will close tomorrow at 12:00 a.m.