Extended Stay America - Chicago - Itasca

Business response:

Thank you for taking the time to share your fantastic review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Randy, thank you for your review. We are glad your overall visit was pleasant and that you liked your well-appointed room. That being said, we are sorry for the issue you experienced at the time of check-in. We have shared your feedback with our front desk team to ensure this does not happen again. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management 

Business response:

Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

Thank you for providing us with details about your stay. We are glad you had an overall pleasant visit. That being said, we sincerely apologize if our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose ... read more

Business response:

Thanks for the perfect rating. It's great to know you had an awesome time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to read you loved all the aspects of our hotel and had a great time with us. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Ben, we are happy you enjoyed your spotless room and found us to be a good value. However, we are sorry you were not satisfied with our complimentary grab-and-go breakfast. We will make note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us the opportunity to host you on your next visit to our area. Sincerely, Hotel Management