Extended Stay America - Chicago - Itasca

Business response:

Thanks for your gracious review of Extended Stay America. We are delighted to know you liked your well-appointed room and that our facilities were to your satisfaction. However, we are sorry we couldn't provide you with an excellent breakfast experience. Kindly note, all the kitchenware along with other in-room amenities are available at front desk to ensure their cleanliness. It was a pleasure serving you, and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Nicole, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America once again. We love knowing that the attentive service provided by John and Valerie went a long way in making your stay memorable. Please be assured that we will share your compliments with them. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are happy to know that overall you had a nice experience. We will keep your feedback in mind during our preparations for suite renovations. We hope that your future travels bring you to our hotel again. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked your room. having said that, we are sorry you were you unhappy with our in-room amenities. Your feedback is appreciated as it will help us improve our facilities moving forward. Please free to reach out to our front desk with your queries and they will be happy to assist you. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry our complimentary grab-and-go breakfast offerings were not to your liking and regret the inconvenience you experienced with the elevator. We value your feedback as it will help us improve our facilities moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management