Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Thank you for your review. We are sorry you had housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management 

Business response:

Vanessa, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We apologize for the maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned team to fix the problems you mentioned. We're also sorry you were disturbed by the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. We're reviewing the situation to make sure future guests do not encounter the same trouble. We would like to reg... read more

Business response:

We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. Your recommendation means a lot to us, and we hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

It was a pleasure hosting you at Extended Stay America. We are glad to know you were impressed with our location and had a pleasant time. Thank you for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you had a comfortable stay. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Thank you for recommending us, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tashawna, thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you had a pleasant stay. However, we are sorry for the smoke odor you had in your room and for the cleanliness issue you encountered. We have asked our housekeeping team to deep clean the suite. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management