Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Shawn, thank you for being our guest at Extended Stay America. It’s a pleasure to know overall you enjoyed your stay with us. However, we are sorry for the inconvenience you faced due to our key card. Your feedback has been shared with our front desk team to ensure this never happens again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Shakeyna, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry you were unhappy with our grab-and-go breakfast choices. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Also, our housekeeping service is provided once a week; however, this service is always available upon your request at a minimal fee. On a positive note, we are glad you liked our location and found us to be a good value. We hope to have a future opportunity to restore your confidence in us... read more

Business response:

Stanley, thank you for the wonderful review of Extended Stay America. We're delighted to know you found us to be a great value and that the service provided by our associates went a long way in making your stay a memorable one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Bryant, thank you for choosing to stay with us at Extended Stay America. We're happy to know you found us to be at a fair price and that you had a relaxing time while you were here. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay at Extended Stay America. It is great to read that you were impressed with our courteous associates and had a wonderful experience here. We hope to have you back with us soon. Sincerely, Hotel Management 

Business response:

Dear Guest, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Monica, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management