Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Nicholas, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Susan, thank you for the glowing review of Extended Stay America. We are glad to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Susan, your outstanding review of Extended Stay America made our day! We are thrilled to know you loved your accommodations and that our courteous associates made your stay a memorable one. Thank you for the amazing feedback and, we look forward to welcoming you again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Beth, thank you for evaluating your stay. please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for posting your wonderful review. We are delighted to know you enjoyed our ideal location close to many places and had a great time with us. Thank you again for including us in your travel plans. We invite you to stay with us again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing highlights of your recent visit to Extended Stay America. We are thrilled to know everything went great during your stay and that our excellent service made for a memorable experience. Thank you once again for choosing us, and we look forward to welcoming you again soon at your second home. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We are sorry your stay was not up to your expectation and regret the inconvenience it caused. Please consider a return visit to our hotel so that we can provide you with an even better stay on a future date. Sincerely, Hotel Management