Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Stephanie, thank you for staying at our hotel. Although you had an overall pleasant time with us, we are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management 

Business response:

Thank you for your delightful review of our hotel. Your positive comments about your accommodations and service are greatly appreciated. Thank you again for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you had a pleasant time with us, but we are sorry for the bad experience you had at the time of check-in. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for visiting our hotel and for taking the time to write a review. Please accept our apologies that your air conditioning was not working properly. We have shared your comments with our team, and the problem is being corrected. Thank you again for your visit, and we hope you will return to our hotel the next time you are in the area. Sincerely, Hotel Management 

Business response:

Ciera, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know you liked our location and had an overall pleasant time with us, but we are sorry for the service issue you encountered. We have made a note of your feedback and have shared it with the appropriate team so that we can improve our future guest's experience. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Jazzmen, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management