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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok. I was disappointed there was no ice machine that I could find.
Business response:
We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with a full size refrigerator which includes ice trays for your convenience. Therefore, we do not have ice machines on our property, and we apologize for your disappointment. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Overall satisfaction It was ok until the general manager at the Westmont location treated me as if I were a criminal
Business response:
Micah, thank you for being our guest at the Extended Stay America. Although we are glad you had a comfortable stay, we are sorry you didn't experience the best from one of our associates. We value your feedback and will use it to make sure we are more consistent in our service delivery. We hope you consider visiting us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Really needed a roll away and this was not available online made it sound like there was breakfast available and it was granola bars. We had an infant who wasn’t adjusting to traveling well and was up and screaming and the gentleman at the front desk called our room twice not exactly helping in trying to calm our infant. We also had to check in late unexpectedly and was made to feel as it was an inconvenience. Next time we should call we were told. Not easy to do when I was on the road.
Business response:
Thank you for taking the time to tell us about your visit! We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Nasty The room smelled horrible. We had to purchase a candle & open the window to mask the odor. The “wooden” floors were sticky. The remote was sticky. We were able to receive a new one from the front desk. The tub drain was very slow. Our feet drowned in water from the shower. The front desk was nice to my husband & I but when we came in through a back door entrance we can hear the staff speaking badly of other guest. We’ve stayed at Extended Stay before but this by far was our worse experience at a hotel. We just wanted a... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
This property is very convenient for visiting family. But, the service has declined in the last few years. The front desk staff is never available. There are never towels when you need them. The are also aesthetic issues. I had a door that I literally had to body slam to open.
Business response:
Nancy, thank you for being our guest. Although we are glad our location was perfect for you to visit your family, we are sorry for the difficulties you had during your stay. Your comments have been discussed with our concerned teams, and we are taking measures to correct the issues immediately. We appreciate your feedback and hope to welcome you back for a better experience. Sincerely, Hotel Management
We were pleasantly surprised. We got an earlier check-in. The room was clean and had convienences for an extended stay even though we only staid one night.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
This hotel provided what I needed when flights were cancelled at ORD, somewhere to lay my head. It could be a splendid place with a little more attention to the finer points. "Breakfast" only provided starches, drapes sagged at the edges letting in light, door locks were hard to open...
Business response:
Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Business response:
Antroine, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,065 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.