Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Srivalli, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the amazing review! We are thrilled you enjoyed your stay at Extended Stay America, and it is great to know you were comfortable at our hotel. We really appreciate the nice compliments about our friendly team members, and we will share them with everyone. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Bob, thanks for the 4-star review of Extended Stay America. We are delighted to know you liked our well-maintained property and that you had a great stay with us. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Jay, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America while here to attend an event. We are thrilled to know you had a great time with us and that our convenient location was the highlight of your entire stay. Thank you once more for your comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Ashley, we appreciate you choosing our hotel and for providing your review. We offer our apologies that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the poor service you experienced at the time of check-in and found one of our associates rude. Please know we provide thorough training for all staff, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management