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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jeff, thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Attractive at first, but wasn't all that convenient. Have to pay for parking, Everything is a la carte. Sewer backed up into the shower. Beds were comfortable and the black out curtains were effective.
Business response:
Thank you for your review. Although you were overall pleased with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope to have another chance so we can serve you better. Sincerely, Hotel Management
Clean and Safe but that's it. Barebones does not describe it. Two bath towels, I hand towel and 1 wash cloths. No shamppo I bar of soap. No bath matt. Bath room was clean and tiddy but that was it. One roll of toilet paper, no Ice bucket no water glasses at all. This was an extended stay hotel right but there was not dish ware or pots or pans to do any cooking what so ever. Breakfast Ha Coffee and muffins I have been at Holiday Express Inns that have had a better layout than this place.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Staff at this location was exceptional. If it weren’t for the fact that the system went down as we were checking in, I would give 5 stars. The wait to check-in was over 30 minutes being someone was ahead of me as well. Overall, the stay was great. Not one bad thing to say about this location.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you liked our convenient location and were also impressed with the service provided by our staff. With that said, we are sorry for the inconvenience you experienced at the time of check-in. We hope this will not overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Racist front desk The manager on duty, Hasan, checked us into a room smaller than the one we booked. When I called down to explain the mistake to him & insisted to even come down to show him, he was very short with me & told me I was wrong & that they didn’t have any larger rooms available anyway. I went to the front desk to show proof of the room we booked & requested a refund for the difference through Expedia since he claimed they didn’t have a bigger room. Lucky for us, he was leaving when the call came through & Pete wa... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Alexandria, thanks for taking the time to share your fantastic rating of Extended Stay America. We appreciate you being our guest and look forward to your next visit. Sincerely, Hotel Management
Business response:
Kevyn, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
The service wasnt as well as i figured. Had to basically beg for towels. And no real breakfast. Hard to find any help
Business response:
Sean, thanks for evaluating your experience at our hotel. Although you had a good stay, we are sorry to know you didn't like our hotel policy and that our breakfast offerings weren't to your satisfaction. Also, we apologize for the poor service. Your feedback will be used to deliver better service going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Awesome Had a little mishap with the room but TJ at the front desk was able to help me out tremendously
Business response:
Darius, thank you for staying at Extended Stay America. We are delighted to read you had an enjoyable time with us and that you liked our courteous front desk service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,065 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.