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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was nice but was upset that they had no face towels none went to desk and they keep saying there were out for two days no face towel to go purchas face towel was not please with that at all anqould like to
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The hotel staff were extremely nice , welcoming and hospitable towards me. I will most certainly room there again , if ever in the area, in need of a hotel room .
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had an amazing stay with us and were impressed by the service provided by our courteous associates. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management
Business response:
Jazz, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Pleasant It was very quiet there, staff was great! No real complaints.
Business response:
Tonji, thank you for the glowing review of Extended Stay America. We are happy to know you had a peaceful stay and were impressed with our attentive associates. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Chris, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Had a lovely stay everthing was perfect.
Business response:
We appreciate you for taking time to share your review online. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Business response:
Jason, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Bad day to start. First off the front desk attendant was rude. The room was ok but had to ask for amenities. The bath tub was peeling. The bed would hop up from sitting on the edge of the bed only one eye worked on the stove. When I asked for amenities they have what they could instead of having them already in the room. I used to work for a extended stay before and that was a requirement to have the main amenities in the room anything else you had to ask for. Then I have never been to a hotel where they don't take any cash ... read more
Business response:
Raphael, thank you for being our guest. We are sorry for the difficulties you had while you were here and regret the inconvenience it caused. We are reviewing this with the concerned teams to improve our future guests’ experiences. Also, please know that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms, and our team gladly delivers them upon request. We apologize if this was not communicated to you on arrival. ... read more
Not my type I just didn’t feel comfortable staying there. The room next to us was a guy who lives there he had his door open in seen he was living there. The bed was so uncomfortable I couldn’t even sleep. It was hair in the blow dryer. It had a bad smell. We left at 4am because I couldn’t take it no more. My skin was so itchy laying in that bed.
Business response:
Thank you for being our guest. We are sorry for the unpleasant experience you had with us. Our main priority is to provide a clean and comfortable stay for our guests, so we apologize that you were not completely satisfied with our beds. We wish we had the opportunity to resolve this issue while you were here as we would have done our best to make your visit a relaxing one. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will give us another chance to provide you with a better experie... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.