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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Racist front desk The manager on duty, Hasan, checked us into a room smaller than the one we booked. When I called down to explain the mistake to him & insisted to even come down to show him, he was very short with me & told me I was wrong & that they didn’t have any larger rooms available anyway. I went to the front desk to show proof of the room we booked & requested a refund for the difference through Expedia since he claimed they didn’t have a bigger room. Lucky for us, he was leaving when the call came through & Pete wa... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Alexandria, thanks for taking the time to share your fantastic rating of Extended Stay America. We appreciate you being our guest and look forward to your next visit. Sincerely, Hotel Management
Business response:
Kevyn, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
The service wasnt as well as i figured. Had to basically beg for towels. And no real breakfast. Hard to find any help
Business response:
Sean, thanks for evaluating your experience at our hotel. Although you had a good stay, we are sorry to know you didn't like our hotel policy and that our breakfast offerings weren't to your satisfaction. Also, we apologize for the poor service. Your feedback will be used to deliver better service going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Awesome Had a little mishap with the room but TJ at the front desk was able to help me out tremendously
Business response:
Darius, thank you for staying at Extended Stay America. We are delighted to read you had an enjoyable time with us and that you liked our courteous front desk service. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The room was in ok condition not up to standard like your other locations.
Business response:
Jesus, thank you for reviewing your stay with us and sharing that we met the majority of your expectations. We are sorry we did not meet all of them and hope you will give us another opportunity to provide you with the perfect experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Sabrina, many thank you for such encouraging rating! Our entire staff makes effort to ensure each guest has an exceptional visit, and we can see we were able to do that while you were here. We hope you will choose Extended Stay America again whenever you are back here. Sincerely, Hotel Management
Great place and room options This place was very nice and clean which is most important. They offer smoking rooms which is hard to find at a good quality establishment.
Business response:
Marcus, thank you so much for being our guest at Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Needed a reasonably priced room for the night and that's just what it was. Room was larger than expected with a full-sized fridge and large kitchenette. Breakfast is only muffins, coffee, and granola bars.
Business response:
Thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you had an enjoyable stay and that you loved having fully-equipped room. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,095 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.