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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
for the price it was good, room could of been cleaner. But overall it was ok. Staff was very friendly and I was happy that the third floor was still smoking. It's hard to find a hotel that you can still smoke in seeing that both me and my boyfriend are smokers.
Business response:
Thank you for being our guest. We are pleased to know you were satisfied with your stay with us was and that you liked our courteous associates. We have shared your concern with our housekeeping team to be more diligent going forward. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Mostly Good A guest in the room next to ours was cooking in their room using Curry to season their food. A LOT OF CURRY. This caused an extremely unpleasant odor throughout the entire first floor wing of the hotel. Also, when it was time to check out, a staff member was not present. I dialed the operator and was told someone would be there soon. I waited at the counter for 10 minutes. No one appeared. I left without the courtesy of speaking with a clerk to ensure all was satisfactory.
Business response:
Thank you for staying at Extended Stay America. We are glad you had an overall pleasant time with us. That being said, we are sorry for the issues you experienced while here and regret the inconvenience they caused. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Have to Do alot better They had to change my room twice 1. due to TV not working. 2 The room was never cleaned balloons everywhere dirty bed linen dirty sink. Never vaccum.
Business response:
Christi, thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us. Sincerely, Hotel Management
Ok for the price We basically needed a place to sleep & this hotel was perfect for that. The price I paid, pretty much what I got. The outside of the hotel is really nice but the inside needs some TLC. the room didn’t look neat. It needs some updating for sure. The lights went out on our first night & the elevator did too. A few glitches but overall like I said, we got what we paid.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Close to mall movie theater restaurant Downfall No Pool No Vending Machines no ice machines
Business response:
We appreciate you choosing Extended Stay America for your accommodation. It is a pleasure knowing you had a great stay and that our location was convenient for your needs. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. It was a pleasure having you as our guest, and we look forward to hosting you again. Sincerely, Hotel Management
Business response:
Mary, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management
I’ll use this location again. Nice place to stay pretty cozy. Housekeeping can use a few pointers on how to wipe down counters and other things but I had no complaints.
Business response:
Mike, thank you for staying at Extended Stay America. We are delighted to read you liked our location and had a comfortable time with us. We value your suggestions and hope to see you soon. Sincerely, Hotel Management
Great place to stay. Staff were helpful & friendly, room was clean and bed was comfortable. Very quiet at night. A very good experience.
Business response:
Christine, thanks for being our guest at Extended Stay America. We are glad to know your stay with us was comfortable and that you were impressed with our courteous associates. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, General Manager
Overall 5 out of 10 Upon arrival no reservation on record. Booked with hotels.com. rectified after 15 minutes. Room had not been cleaned. Rectified with clean room. Comfortable bed.
Business response:
Thank you for choosing our hotel. Despite having few issues at the time of check-in, we are pleased our associates resolved the problems to your satisfaction. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,065 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.