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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mediocre Hotel The iron was broken and the bathroom was ugly. There was no place on site to buy small convience items such as conditioner, contact soution, or snacks. Overall not a bad place to stay, but not a great place to stay either.
Business response:
Thank you for reviewing your stay with us. Although we're happy to know overall you had a good time, we're sorry you did not find our location ideal for your needs. We value your business and hope you will give us a return visit in the future. Sincerely, General Manager
Had to wait for check in and bathroom was old and paint was coming off the bathtube...
Business response:
We appreciate you taking the time to write a review about your stay with us. We are pleased you had an overall nice stay. However, we are sorry for the inconvenience you had a time of check-in and with the bath tub. I will surely share your concerns with the respective teams to take corrective actions immediately. Please come back to stay with us the next time you are in the area. Sincerely, General Manager
Business response:
Thank you for your visit. We are pleased you had an overall nice stay, but we are sorry if any inconvenience caused. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Nice location Close to stores and restaurants and expressway with easy commute to doentown Chicago
Business response:
Freddy, thanks so much for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, General Manager
Closing time We used this hotel when we were moving and had closing on two houses. Nice room but no soap! I thought all hotels kept soap in the rooms? The walls were a little thin because we could hear the other people in the halls and the doors closing. It was a decent price for this area and I could still smoke in the room which was nice. Hard to find smoking rooms anymore.
Business response:
Lori, thank you for your feedback. It’s a pleasure knowing you liked our affordable rates and had an overall pleasant stay. Please note, toiletries are available at the front desk and are complimentary. We will be sure our front desk communicates this more clearly going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
A place near the hwy. Upon arrival our keys had to be exchanged twice due to non-activation, the towels were dingy, the bathroom was a little unkempt and the bed was sunk in.
Business response:
Thank you for taking the time to post your constructive review. We are glad to know you were pleased with the service provided by our courteous staff and had an overall pleasant stay. Also, your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope to you will choose us again so we can make your next trip exceptional in every respect. Sincerely, General Manager
Saved money.... thats about it. Initial room assigned had someone in the room, apologized and was given new room from front desk. New room: - large red stain (like a bottle of red ink had spilled on the carpet) - No shampoos, 1 shower bar of soap. - A little mildue around the tub caulk that any good cleaning product should get rid of. - Everything in the room worked. Stayed 2 nights . on the second morning at 5:10am a fire alarm whent off. Packed my things and headed out untill all cleared by fire department (no smoke or sme... read more
Business response:
Thank you for choosing us and sharing your review. We are glad to know you were pleased with our location and your room. However, we are sorry for the inconvenience you experienced while being here. I have shared your concerns with the responsible teams to take corrective measures. We hope to have another chance so we can make serve you better. Sincerely, General Manager
Not impressed It was alright. I expected a little better for the area.
Business response:
Mario, thank you for choosing us. I sincerely apologize for the issues you encountered which led to a disappointing stay. We are very sorry for the odor, cleanliness and service issues you encountered while here. I have shared your concerns with my housekeeping and the front desk staff to ensure incidents like this doesn’t happen. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, General Manager
The hotel had good aspects of customer service and cleanliness. But my advice is bring your own pillows the comfort level was minus. The continental breakfast was lack of experience. They offered oatmeal, but no hot water to mix it with. Only 2 of tge coffees out of 3 were filled, and muffins in a package that is it. The extended stay on 22nd offers so much more. I was very disappointed.
Business response:
Thank you for selecting our hotel for your recent Chicago visit, we appreciate your loyalty to our brand. We apologize for the dissatisfaction with our complimentary grab and go breakfast offerings. It seems we had an oversight on all items being made available at the time you experienced breakfast. Thank you for letting us know of the positive aspects as well as areas of improvement. We look forward to your next visit at one of our branded hotels. General Manager
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 4.3 star rating with 1,065 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.