Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

Troy, thank you for being our guest at Extended Stay America - Chicago - Lombard - Oakbrook. It was a pleasure hosting you at our hotel. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, General Manager 

Business response:

Bernard, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by the noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Chicago - Lombard – Oakbrook. We are delighted to know you enjoyed your time with us and that you also found us to be a great value in the area. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for your review. Although you liked our location, we are sorry that our services were not up to your expectations. Since we are an extended stay property, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. And toiletries along with the kitchenware for your room is available at the front desk due to brand standards. We hope to have the opportunity to welcome you back again. Sincerely, General Manager 

Business response:

Michael, thank you for being our guest. We appreciate your feedback about our bedding and apologize it did not meet your expectations. Our front desk is available to resolve such issues, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve the issue or move you to another suite. We regret the inconvenience caused and hope you will consider a return visit. Sincerely, General Manager 

Business response:

Thank you for staying with us and sharing your comments. We are glad you enjoyed your overall stay and that you were satisfied with all that we have to offer. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for sharing your experience at Extended Stay America - Chicago - Lombard - Oakbrook. Although you had an overall pleasant stay, we are sorry for the issues you encountered and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We appreciate you letting us know, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager