Extended Stay America - Chicago - Lombard - Oak Brook

Business response:

We appreciate you choosing Extended Stay America for your accommodation. It is a pleasure knowing you had a great stay and that our location was convenient for your needs. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. It was a pleasure having you as our guest, and we look forward to hosting you again. Sincerely, Hotel Management 

Business response:

Mary, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, Hotel Management 

Business response:

Mike, thank you for staying at Extended Stay America. We are delighted to read you liked our location and had a comfortable time with us. We value your suggestions and hope to see you soon. Sincerely, Hotel Management 

Business response:

Christine, thanks for being our guest at Extended Stay America. We are glad to know your stay with us was comfortable and that you were impressed with our courteous associates. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel. Despite having few issues at the time of check-in, we are pleased our associates resolved the problems to your satisfaction. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We appreciate you being our guest and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for reviewing your stay with us. Although we're happy to know overall you had a good time, we're sorry you did not find our location ideal for your needs. We value your business and hope you will give us a return visit in the future. Sincerely, General Manager 

Business response:

We appreciate you taking the time to write a review about your stay with us. We are pleased you had an overall nice stay. However, we are sorry for the inconvenience you had a time of check-in and with the bath tub. I will surely share your concerns with the respective teams to take corrective actions immediately. Please come back to stay with us the next time you are in the area. Sincerely, General Manager 

Business response:

Thank you for your visit. We are pleased you had an overall nice stay, but we are sorry if any inconvenience caused. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Freddy, thanks so much for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, General Manager