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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are other Extended Stays in the area.... Room was not clean, there were crumbs on the counter next to the range. I had to buy my own cleaning supplies to clean before I did anything in the room. The air conditioner needed a new filter and caused the room to smell of mildew.
Okay for the 3 star hotel It is like all other 3 star hotel. They advertised free continental breakfast but it is coffee, muffins and chewy bars only. No pastries or juice and so on. Room cleaning is extra. You don't get extra set of towels, too.
Great and friendly staff...rooms need a little more love...
Nasty room couch was dirty stains on the couch on the counters
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
It just seems run down weird smells keys barley worked to my room
Business response:
Dear Guest, We appreciate your feedback and regret that your stay did not meet expectations. Your comments are valuable, and we will have our maintenance and housekeeping teams review the areas mentioned to ensure better upkeep and a more pleasant environment. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide a more comfortable experience. Sincerely, Hotel Management
Just wasnt expecting such ran down hotel with really bad late check-in customer service
Business response:
Dear Shekita, We are sorry to hear that your stay did not meet expectations. A smooth check-in process and a well-maintained property are fundamental to a positive guest experience, and we regret that we fell short in these areas during your visit. Your feedback has been shared with our front desk and maintenance teams for review and improvement. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.