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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean and the bed was comfortable. But I got no sleep because it sounded like they were bailing hay above my room. Doors were banged shut constantly. The room would vibrate from all the noise. I was woken up at least once every half hour for every night I was there. I would not recommend this place if you want to get a good nights sleep.
Business response:
Dear Guest, Please accept our sincere apologies for this type of disturbance, as it hampered your sleep and rest. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely, Hotel Management
Left 10 minutes after check in because bed bugs. Still got charged for the stay
Business response:
Dear Guest, Thank you for sharing your feedback. We are very sorry to hear about the concern you encountered shortly after check-in and understand how upsetting that experience must have been. Cleanliness and guest comfort are extremely important to us, and situations like this are taken very seriously and reviewed carefully by our team. We also regret the frustration surrounding the charge and the inconvenience it caused during your visit. Your comments have been shared with our team so we can further review and continue im... read more
Nasty room couch was dirty stains on the couch on the counters
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
It just seems run down weird smells keys barley worked to my room
Business response:
Dear Guest, We appreciate your feedback and regret that your stay did not meet expectations. Your comments are valuable, and we will have our maintenance and housekeeping teams review the areas mentioned to ensure better upkeep and a more pleasant environment. Thank you for bringing this to our attention, and we hope you will consider giving us another opportunity to provide a more comfortable experience. Sincerely, Hotel Management
Just wasnt expecting such ran down hotel with really bad late check-in customer service
Business response:
Dear Shekita, We are sorry to hear that your stay did not meet expectations. A smooth check-in process and a well-maintained property are fundamental to a positive guest experience, and we regret that we fell short in these areas during your visit. Your feedback has been shared with our front desk and maintenance teams for review and improvement. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future. Sincerely, Hotel Management
The front desk clerk was the nicest part of my stay, but even he stood behind a locked glass panel.
Please check your cameras and see how the front desk lady, Denise treated me like garbage. I didn’t feel safe to stay there and left the property in less than 2 hours and stayed at my friend’s house in oakbrook
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.