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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The space between the window and heating unit allowed lots of cold air from the outside into the room. Unfortunately, we felt the bitter cold because temperature was at its coldest in Chicago and surrounding areas. It was unacceptable for any hotel! I wouldn’t recommend this hotel to anyone.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the discomfort caused by the cold air entering your room. Your concerns are valid, and we deeply regret that this issue impacted your stay, especially during such cold weather. Please know that we are addressing this matter with our maintenance team to prevent similar occurrences in the future. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance to provide a more comfortable and enjoyable stay.Si... read more
No soap No tooth paste No ice
Business response:
Dear Fred, Thank you for reviewing your stay at Extended Stay America. As an extended-stay property, we provide basic amenities, and most of our guests bring their own toiletries. However, items like soap and toothpaste can be requested at the front desk. For your convenience, each room is equipped with a full-size fridge, allowing you to make your own ice. We regret any inconvenience this may have caused and value your feedback. We look forward to welcoming you back soon.Sincerely,Hotel Management
Terrible experience
Business response:
Dear Deven,We are truly sorry to hear that your experience did not meet your expectations. Providing a comfortable and enjoyable stay for all of our guests is our priority, and it is disappointing to learn that we fell short during your visit. We understand how frustrating this must have been and would appreciate any additional details to help us improve. Please know that your feedback will be thoroughly reviewed, and we will take appropriate action to address the concerns raised. We hope you will give us another opportunity... read more
My stay would have been better if the fire alarm wasn’t going off for 1 1/2 hours and had people going into our cars and it was extremely cold out. I had no car and had to stand outside for that long and it shouldn’t have took the fire department 40 mins just to get there and to turn it off.
Business response:
Dear Ketwone,Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating it must have been to deal with the fire alarm disruption, the cold weather, and the delay in response. Your safety and comfort are our top priorities, and we will be addressing these concerns with our team to ensure such situations are handled more promptly in the future. We sincerely regret the discomfort this caused and appreciate your patience. We hope to have the opportunity to provide... read more
Dirty, no breakfast! I was locked out of the building because I forgot my room key at 8:30 am and no one showed up to open the door.
Business response:
Dear Rodolfo,Thank you for sharing your experience. We apologize for the inconvenience you encountered during your stay. Cleanliness is a top priority, and we regret that your expectations were not met. Additionally, we’re sorry for the difficulty you faced in re-entering the building and for the absence of breakfast options. Your feedback has been shared with our team to ensure these issues are addressed and improvements are made. We appreciate your input and hope to provide you with a better experience in the future.Sincer... read more
I stayed a couple nights they charged me extra the 1st night for having one friend over. The next day they made me walk to go get money off my card to turn around and tell me that they don’t take cash. It was 10 degrees outside I’m not from Chicago I’m from California.
Business response:
Dear Kristiney, Thank you for sharing your experience. We sincerely apologize for the inconvenience and discomfort you encountered during your stay, especially in such cold conditions. We understand how frustrating this situation must have been, and we deeply regret the inconvenience caused. Your feedback is valuable, and we will review our procedures to ensure a more seamless and considerate experience for all guests. We appreciate your understanding and hope to provide you with a more positive experience in the future.Sinc... read more
We came shortly after hours and no one was at the desk. We had to wait outside between the doors, call the main number, then they called the hotel and it was another 10-15 minutes before anyone came to let us in. Then rhey said the wifi was down and it took another 15 minutes to get checked in even though we had reservations. Our room had a broken door, no items in the kitchen, only 1 bar of soap, a broken closet door, no iron, a latge bug in the bathtub, and we set the air on 60 and it maybe got down to 72. Additonally, som... read more
Business response:
Dear Guest,We sincerely apologize for the numerous issues you faced during your stay, from the delayed check-in to the room’s condition and unpleasant odors. We understand how frustrating this experience was, especially while traveling with a child. Please be assured that we take your feedback seriously, and we are actively working to address these concerns, including improving our staffing and maintenance protocols. Our goal is to provide a comfortable and welcoming environment for all our guests. We appreciate your underst... read more
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.