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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel Ever. It was terrible and demand a refund !!! Filthiest hotel I ever stayed in. Water was running down the wall and there was a huge water bubble on the wall in the washroom !
Business response:
Dear Guest, We always aim to provide a seamless and comfortable experience for our guests, and it is disappointing to see that your stay did not reflect our values. The conditions you encountered are deeply concerning, and we regret any oversights while you were here. While we cannot change your disappointment, we will address this promptly to ensure such matters do not affect future guests. We are wholly committed to regaining your trust and hope you will allow us another opportunity to redeem your confidence in our hotel.S... read more
Ask for more towel to take shower however never got them front desk told me she will have me some towel when I came back with room number nope never happen only had two face towel and one dry off towel whole entire stay frm Friday to Sunday ridiculous
Business response:
Dear Lashawn, Thank you for taking the time to share your review. We are committed to ensuring every guest has a positive experience, and we deeply regret that we fell short during your stay. We sincerely apologize for the inconvenience caused by the towel request not being fulfilled. This is not aligned with our standards of service, and we understand your disappointment. Rest assured, we are addressing this issue with our team to improve communication and responsiveness moving forward. We appreciate your feedback, and we w... read more
The first room given to us, appadantly someone lived there. 2nd room gicen to us the phone wasnt working. The heat (air) smells weird.
Business response:
Dear Lesley, Thank you for sharing your review. We sincerely regret the challenges you experienced with your room assignment and the maintenance issues you encountered. This is not the seamless experience we strive to provide, and we appreciate your patience. Please know that we are addressing these concerns with our team to ensure such oversights and miscommunication do not repeat. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more fulfilling and hassle-free stay.Sincerely,Hot... read more
Room was okay, nothing crazy, but what are you really expecting for the price? Keycards worked probably half the time, and the elevator door closes like my grandma walking down the stairs (it also blares a siren whilst the door is closing). Overall not bad, but a number of better options in the area. Very affordable I will say.
Business response:
Dear Jonathan, We appreciate you staying with us and sharing your feedback. While we’re glad you found value in your stay, we sincerely apologize for the inconvenience caused by the keycards and the elevator. We understand how important these details are to a smooth experience and are actively working to improve them. Your input helps us enhance our services, and we truly hope you’ll consider giving us another chance in the future. We’d love the opportunity to provide a more seamless and enjoyable stay next time.Sincerely,Ho... read more
The space between the window and heating unit allowed lots of cold air from the outside into the room. Unfortunately, we felt the bitter cold because temperature was at its coldest in Chicago and surrounding areas. It was unacceptable for any hotel! I wouldn’t recommend this hotel to anyone.
Business response:
Dear Guest,Thank you for sharing your experience. We sincerely apologize for the discomfort caused by the cold air entering your room. Your concerns are valid, and we deeply regret that this issue impacted your stay, especially during such cold weather. Please know that we are addressing this matter with our maintenance team to prevent similar occurrences in the future. Your feedback is invaluable in helping us improve, and we hope you will consider giving us another chance to provide a more comfortable and enjoyable stay.Si... read more
No soap No tooth paste No ice
Business response:
Dear Fred, Thank you for reviewing your stay at Extended Stay America. As an extended-stay property, we provide basic amenities, and most of our guests bring their own toiletries. However, items like soap and toothpaste can be requested at the front desk. For your convenience, each room is equipped with a full-size fridge, allowing you to make your own ice. We regret any inconvenience this may have caused and value your feedback. We look forward to welcoming you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.