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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay The room we stayed in should be decommissioned. It was nasty and dirty. The toilet was broke and the shower head and rod was damaged. I won’t ever stay at that location.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry about the unacceptable condition of your accommodations. The experience you described falls far short of the quality and upkeep we are committed to providing. Your concerns have been brought to the attention of our management team for immediate review and corrective action. We understand your disappointment and regret that your stay did not meet expectations. Your comments are taken seriously and will help guide improvements moving forward. Sincerely, Hotel ... read more
My check in took over 30 minutes as they decided to help someone who had multiple rooms. Th guess did asked if they want to help and the front desk said no you were first.
Business response:
Dear Guest, Thank you for bringing your experience to our attention. We sincerely apologize for the delay during your arrival and understand how frustrating it must have been to wait unexpectedly. Providing timely and respectful service is a priority, and your feedback highlights areas where we can improve our guest interactions. Please know your concerns have been shared with the team as we work to enhance our processes. We hope you will consider giving us another chance to deliver a more seamless and pleasant stay in the f... read more
Very all over the place.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet expectations and apologize for any confusion or frustration you encountered. Your comments are important to us and have been shared with the team to help improve our operations and overall guest experience. We are committed to making necessary enhancements and hope you will consider returning in the future to allow us to provide a more organized and satisfying stay. Sincerely, Hotel Management
Nice just very loud outdated a little
Business response:
Dear Guest, Thank you for taking the time to share your feedback! We're glad you had a pleasant experience overall. However, we regret the noise concerns you encountered and that our property's condition fell short of your expectations. We are always seeking ways to improve guest satisfaction and are grateful for your patience. Your comments are crucial in helping us work toward future improvements. We would love to welcome you back for a more comfortable stay in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,129 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.