Extended Stay America - Chicago - Lombard - Oak Brook

Kevin 

on Expedia

8 months ago

Rug and couch could have used a cleaning, musty smell. It rained one night and water was coming in through the windows, needs repair. Staff were pleasant and friendly. 

Ravi 

on Expedia

8 months ago

every thing is incorrect about this property on hotels dot com says break fast included, but no break past says kitch and utencils but kitchen no utencils, when asked we have to either purchase from hotel or bring our own.. says 5 pwople sleeps but did not provide blankets for 2 people. bath roon has just soap no shampo, no moisturizer no Iron , no hair dryer.. room full of bad odor.. overall worst than motel (ps i never been to motel) bottom line waste of money and i really thinking stop using hotels.com and as well as exte... read more

Jared 

on Expedia

9 months ago

If you get to this hotel before check in time, good luck getting anything out of it. The front desk opens at 10am and you need a keycard to get into the lobby, there's no bathrooms available before you get to your room and the dont allow luggage to be held at the front desk. The floors of the room are sticky and the only amenity they provide is a soap bar. They only saving grace of the hotel is the front desk attendant Justin, who is by far the kindest hotel employee I've ever dealt with. He saved my trip. The employee befor... read more

Daniel 

on Expedia

9 months ago

No one at check in, waited 45 miniutes to have someone show up. Keys would not work. I was helped and told I needed to lift shimmy the handle to open the door. This did not work even with hotel assistance. New room, no hangers, no iron, no iron board, tv did not work (2 calls about the tv - no one showed up to correct, no shampoo 

CATHY 

on Expedia

9 months ago

The rooms were dirty and the hall smelled.I had to buy cleaning products to clean my room the towels were dirty had to buy some. My family members had the same problems and on of the rooms the door would not lock. Will never go there again and we were there for our brothers funeral it was terrible, tub was dirty and stained black all around it. 

Lamine 

on Expedia

11 months ago

The bathtub was clogged. The guy at the front desk named Justin I think put an order to be fixed the next day. The next day, the lady working in the morning was very arrogant and said that there is no maintenance until tomorrow. That day, I was obligated to shower, but the next day was my check out after wasting over $200 to get that kind of a suite. I am very disappointed. No more booking in there. 

Deveis 

on Expedia

11 months ago

The smell