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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathtub was clogged. The guy at the front desk named Justin I think put an order to be fixed the next day. The next day, the lady working in the morning was very arrogant and said that there is no maintenance until tomorrow. That day, I was obligated to shower, but the next day was my check out after wasting over $200 to get that kind of a suite. I am very disappointed. No more booking in there.
Business response:
Dear Guest, Thank you for sharing your experience and for acknowledging the efforts of the team member who assisted you. We're truly sorry to hear that your stay did not fully meet expectations and regret any discomfort caused during your time with us. Please know that your concerns have been noted and will be addressed with the appropriate teams. We hope you will consider giving us another opportunity to provide you with a more seamless and pleasant visit in the future. Sincerely, Hotel Management
The smell
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your experience was impacted in any way. Creating a welcoming and comfortable environment for all guests is important to us, and guest insights like yours help us stay focused on that goal. Our team is always looking for ways to improve, and your comments will be shared internally for review. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Horrible stay The room we stayed in should be decommissioned. It was nasty and dirty. The toilet was broke and the shower head and rod was damaged. I won’t ever stay at that location.
Business response:
Dear Guest, Thank you for sharing your feedback. We are truly sorry about the unacceptable condition of your accommodations. The experience you described falls far short of the quality and upkeep we are committed to providing. Your concerns have been brought to the attention of our management team for immediate review and corrective action. We understand your disappointment and regret that your stay did not meet expectations. Your comments are taken seriously and will help guide improvements moving forward. Sincerely, Hotel ... read more
My check in took over 30 minutes as they decided to help someone who had multiple rooms. Th guess did asked if they want to help and the front desk said no you were first.
Business response:
Dear Guest, Thank you for bringing your experience to our attention. We sincerely apologize for the delay during your arrival and understand how frustrating it must have been to wait unexpectedly. Providing timely and respectful service is a priority, and your feedback highlights areas where we can improve our guest interactions. Please know your concerns have been shared with the team as we work to enhance our processes. We hope you will consider giving us another chance to deliver a more seamless and pleasant stay in the f... read more
Very all over the place.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet expectations and apologize for any confusion or frustration you encountered. Your comments are important to us and have been shared with the team to help improve our operations and overall guest experience. We are committed to making necessary enhancements and hope you will consider returning in the future to allow us to provide a more organized and satisfying stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.