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Extended Stay America - Chicago - Lombard - Oak Brook
- Hotels
- Lombard, IL
About this business
Location details
2701 Technology Dr., Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No shampoo? Kidding me?
Business response:
Dear Dan, Thank you for your feedback! We apologize for any inconvenience caused by the lack of in-room toiletries. As an extended-stay property, many of our guests prefer to bring their own essentials, but we want to ensure a comfortable stay for everyone. Essential items are available at the front desk upon request. Your comfort and satisfaction are important to us, and we appreciate your comments, which will help us enhance our services. We hope to welcome you back in the future for a more seamless experience.Sincerely,Ho... read more
Not good Upon arrival,Hallways and our room was very smelly. Smelled like animal urine. I had to spray air freshener every time my kids and I entered the room. Floors were dirty. Housekeeping needs to dust because it was spiderwebs on light fixtures. Entering the room the door looked like it’s been broken into and they tried to fix it but not stable. Bathroom door handle was on backwards.
Business response:
Dear Guest, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We woul... read more
Mast place to stay Horrible and it was nasty and out of order
Business response:
Dear Deatra, We would like to apologize for the experience you had during your visit. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope that you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is a memorable one. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management
Not good Breakfast not as described and the key card maker was not in working condition. Room was dirty and fold out bed didn’t have sheets or blankets or anything. Was able to acquire a sheet and a blanket. But no pillows. Place stinks
Business response:
Dear Josh, Thank you for sharing your review and the details surrounding your recent visit. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will stay with us again so we can show... read more
The room was dirty. I spilled water on the floor and when I wiped it up the paper towel was filthy black. Under the bed I found a used band aide. The sink stopper was forced down in the bathroom and would not drain. We stuck a spoon in it to help the sink drain but it was slow. I asked three times to get the basic two cups, glasses, plates and silverware. I had to call three times and then I went down and picked it up. The guest general meeting room was closed and blocked off for an apparent leak in the ceiling????? This was... read more
Business response:
Dear Monica, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Lombard - Oak Brook
How is Extended Stay America - Chicago - Lombard - Oak Brook rated?
Extended Stay America - Chicago - Lombard - Oak Brook has a 2.9 star rating with 2,102 reviews.
When is Extended Stay America - Chicago - Lombard - Oak Brook open?
Extended Stay America - Chicago - Lombard - Oak Brook is open now. It will close tomorrow at 12:00 a.m.