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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely poor check-in where I waited and the clerk took other people behind me in line until I interjected. Decor is the worst I have seen in any hotel. Dingy and unattractive. When walking in, just plain depressing
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had at our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Room was clean, windows dirty. One elevator for whole facility is annoyingly slow. The complimentary "breakfast" consists of coffee, (no decaf), some power bars, and single serving bags of plain oatmeal. All in all, the facility is sub-par. Staff was friendly and helpful though.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Worst hotel in Chicago!! The worst experience ever. Hotel.com over booked this location and refuses to refund my money!! The manager is also a liar!!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management
I recommend something else for the same price The hallways did smell like smoke that I couldn't really breath and had to run to my room because I'm asthmatic. It is weird since they mentioned they charge a fee for smoking. Looks noone abide by policies. Breakfast was minimal and would say none. Coffee and muffins that's it. I'm not sure how they advertise for it. It is an okay place. You wont regret staying here but for the price I can book at BW or LaQuinta and have a full breakfast and smoke free hallways.
Business response:
We apologize for the inconvenience you encountered due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. Thank you for staying with us, and we hope to welcome you once again to provide you with a better experience. Sincerely, Hotel Management
Run down The entire floor I was on smelled of pot and lysol. Very outdated and dirty.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Terrible Experience R U D E customer service at the front desk. I stayed there for an entire week and never received room cleaning or new toiletries even when I asked they said they ‘need my toiletries in exchange for new ones’ (Who says that?!) when I put them out for the cleaning lady to take and they didn’t believe me so I received nothing in return. NEVER BOOKING AGAIN.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Run down..My wife daughter and I were uncomfortable!!
Business response:
Thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the management team to ensure no future guest feels the same. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
I wish I had two more hands so I could give it four thumbs down
Business response:
Robert, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Close to airport but not worth it Needed one night stay near Midway before an early morning flight. Hotel was awful and we requested refund and did not stay there. Unacceptable odor throughout hotel. Musty, smoky. Dirty, smelly. Should be condemned. Manager honored a refund for us.
Business response:
We sincerely apologize for the odor issue you encountered while being here. Your experience is shared with our housekeeping department for revisiting our deep cleaning program and make improvements so that our future guests are not similarly impacted. Please consider staying with us again so we can provide you with a comfortable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.