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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
30 min check in Took forever to check in, had me call expedia for multiple unnecessary stuff just to check in. Wouldn’t recommend.
Business response:
We sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not the best Not accomodating at all. Very unhelpful
Business response:
Thank you for your review of our hotel. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. We have discussed your feedback with our team and assure you that immediate measures have been taken to prevent such mistakes in the future. We hope you will return to give us another opportunity to make a better impression. Sincerely, Hotel Management
For starters, the service clerk seemed she didn't want to be there, then I was told that there was no daily housekeeping and if you wanted clean towels, you had to bring the dirty ones downstairs in a basket and exchange them. We were only given one wash cloth per person. I personally use two. Thankfully, I brought my own. There was a kitchen in the room with no dishes. Ice trays for making ice (that is very inconvenient for a 1 or 2 night stay). I went into my non-smoking room to find a cigarette burn on the carpet and a st... read more
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Never again The staff was extremely rude. The air conditioner barely worked. Bed linen was dirty i had to purchase my own to sleep comfortably.
Business response:
Yasmin, please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Business response:
Alan, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don't like that u have to pay every day a pet fee what r u doing that it need a pet fee everyday when ur trying to stay there a week or more that why I only stayed there a couple of days instead of week or more
Business response:
Miguel, thank you for your review. However, we are sorry for your disappointment with the pet fee. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
The Wifi is a joke, you are constantly logged out, if you get out! The rooms are cleaned only once a week? !! The breakfast is under any dignity! The room has a peculiar smell! I've stayed a lot better for less money!
Business response:
We apologize for the odor issue you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Extremely poor check-in where I waited and the clerk took other people behind me in line until I interjected. Decor is the worst I have seen in any hotel. Dingy and unattractive. When walking in, just plain depressing
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had at our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Room was clean, windows dirty. One elevator for whole facility is annoyingly slow. The complimentary "breakfast" consists of coffee, (no decaf), some power bars, and single serving bags of plain oatmeal. All in all, the facility is sub-par. Staff was friendly and helpful though.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,002 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.