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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hated it Sucks very outdated smelled like a nursing home was hearing weird noises just a waste of money
Business response:
Rheazene, thank you for your candid review. We apologize for the unpleasant smell you experienced during your stay. Please be assured that we have discussed your feedback with our housekeeping team, and we’re promptly taking action to rectify this problem. We wish we were aware of the noise issue you had as we would have happily moved you to some other room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Made it so difficult to check in. Spent about 40 mins checking in, and had me call expedia when it was already all paid for. Wouldn’t recommend.
Business response:
Your review is appreciated. We apologize and regret the issue you encountered at the time of his check-in. Your feedback is discussed with the concerned department to ensure we deliver the high level of service you expect from us. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
30 min check in Took forever to check in, had me call expedia for multiple unnecessary stuff just to check in. Wouldn’t recommend.
Business response:
We sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not the best Not accomodating at all. Very unhelpful
Business response:
Thank you for your review of our hotel. Please accept our apologies for being inattentive to your needs and for the unsatisfactory service you received during your stay. We have discussed your feedback with our team and assure you that immediate measures have been taken to prevent such mistakes in the future. We hope you will return to give us another opportunity to make a better impression. Sincerely, Hotel Management
For starters, the service clerk seemed she didn't want to be there, then I was told that there was no daily housekeeping and if you wanted clean towels, you had to bring the dirty ones downstairs in a basket and exchange them. We were only given one wash cloth per person. I personally use two. Thankfully, I brought my own. There was a kitchen in the room with no dishes. Ice trays for making ice (that is very inconvenient for a 1 or 2 night stay). I went into my non-smoking room to find a cigarette burn on the carpet and a st... read more
Business response:
Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Never again The staff was extremely rude. The air conditioner barely worked. Bed linen was dirty i had to purchase my own to sleep comfortably.
Business response:
Yasmin, please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
Business response:
Alan, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Don't like that u have to pay every day a pet fee what r u doing that it need a pet fee everyday when ur trying to stay there a week or more that why I only stayed there a couple of days instead of week or more
Business response:
Miguel, thank you for your review. However, we are sorry for your disappointment with the pet fee. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
The Wifi is a joke, you are constantly logged out, if you get out! The rooms are cleaned only once a week? !! The breakfast is under any dignity! The room has a peculiar smell! I've stayed a lot better for less money!
Business response:
We apologize for the odor issue you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.