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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was disgusting. Couldn’t even breathe in the room with the smell of old smoke. I didn’t realize when I booked I was assigned a smoking room or I wouldn’t have accepted. This should be in bigger writing. They couldn’t give me a different room as they said they were booked. No refund either, Had to rebook another Hotel at twice as much money. Very Leary to Expedia for Hotels again!
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Booked for none smoker and was put in a smoking area room. I was nauseous to the smell the entire time. I’ve paid much less for a way better stay. If you’re looking for something comfortable, clean and reasonably priced this is not the place to go. Keep searching for something better.
Business response:
Kathleen, thank you for sharing your feedback. We are sorry we were unable to accommodate you in the room of your choice and regret the inconvenience it caused. We hope we have another opportunity of hosting you back in the future so that we can provide you with the room of your choice. Sincerely, Hotel Management
The older gentleman at the front desk was not pleasant. The rooms were not well kept and the shower did not work. I expressed my issues with the front desk and the staff did not seem to care. Overall it was just very disappointing and I will never stay there again.
Business response:
Tomas, thanks for choosing us. We offer our sincere apologies for the issues you had in your room and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Toilet is dirty, no service whatsoever I asked for a cancellation of the rest of my stay. Manager refused
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The lady at front desk did not know how to do her job, she needs more experience & better her customer service skills
Business response:
Joana, thank you for staying with us. We are sorry you did not experience the best from one of our associates. This is not a usual occurrence at our hotel, and your comments will be used as a training tool to enhance our future guests’ experiences. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Alright It was ok
Business response:
Craig, thank you for being our guest. We are pleased overall you had a good stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I never go to extended stay again. Smoke smell , never cleaned carpets, non working oven. Broken handlebars in bathroom. My baby couldn't sleep whole night.
Business response:
Srinivas, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. Rest assured, your feedback has been shared with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,165 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.