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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Worst experience in my life The hotel is awful, front desk staff very rude, even the manager was very rude and not supportive. The room was nasty, dirty with smoke smell, noisy fridge like old car engine, not possible to sleep at all. I was so afraid to stay there, the environment feels like gang hotel.
Business response:
Thank you for your feedback. We sincerely apologize for the difficulties you experienced during your stay. This is not the level of service we generally provide, and such behavior of our staff certainly does not meet our standards. We are taking the appropriate actions to ensure this is not repeated. We want all our guest to have a stress-free stay, and we work closely with the local police to ensure we have a safe and secure environment at our hotel. We hope you will give us a chance to impress you on a future visit. Since... read more
Rainy day lock out My family and I had a horrible experience at this extended stay location. I have been a loyal hotels.com customer and have booked at this hotel previously. I have never experienced such poor customer service and unprofessionaliam from a hotel in my life. I never usually write reviews good or bad however I feel the need to inform future customers. When we checked into hotel the front desk clerk failed to charge our credit card for The balance our 2 rooms. Upon returning to the hotel the next day our childre... read more
Business response:
First of all, we apologize for the difficulties you and your children experienced during their stay. We are looking into this incident to ensure we handle such situation better. We want to provide the highest level of customer service. Therefore, we are redoubling our training efforts to ensure we meet our guest’s expectations. We hope to have another chance to show you our true hospitality the next time that you return to this area. Sincerely, Hotel Management
To pay $150 for this hotel, I was very disappointed. Use Hotwire and book one downtown for the same price, it isn’t worth staying that close to Midway.
Business response:
Stephanie, thank you for being our guest. We apologize and are disappointed to read our hotel’s service didn’t meet the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Daniel, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
False Advertising. Took 15 mins to check in. No breakfast despite being advertised as such.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Do not stay here The lady at the front desk was totally rude and useless. The young man that eventually helped us out after 2 hours was super sweet and friendly. Overall the hotel smelled of smoke and who knows what else. The cleaning staff were joking around and not doing their jobs of cleaning, we watched them blab on for about an hour before they finally started cleaning rooms.
Business response:
Maria, thanks for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Hated it Sucks very outdated smelled like a nursing home was hearing weird noises just a waste of money
Business response:
Rheazene, thank you for your candid review. We apologize for the unpleasant smell you experienced during your stay. Please be assured that we have discussed your feedback with our housekeeping team, and we’re promptly taking action to rectify this problem. We wish we were aware of the noise issue you had as we would have happily moved you to some other room. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Made it so difficult to check in. Spent about 40 mins checking in, and had me call expedia when it was already all paid for. Wouldn’t recommend.
Business response:
Your review is appreciated. We apologize and regret the issue you encountered at the time of his check-in. Your feedback is discussed with the concerned department to ensure we deliver the high level of service you expect from us. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,002 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.