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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got bedbug bites, several of them I did inform the hotel. They never called me back. I called the second time. They never called me back. I’m disappointed. They told me their insurance company will get back in touch with me. No one to this point has ever called me back.
Business response:
Dear Guest, Thank you for reaching out with your concerns. We genuinely regret missing several opportunities to create the enjoyable visit you deserve; please accept our sincere apologies for the lack of communication from us. We want every guest to know how valued they are; therefore, we are disappointed this was not your experience. Your feedback and patience are much appreciated. Thank you for bringing this to our attention; we are grateful for your time and consideration. We hope to have another chance to show you the ou... read more
We walked into our room upon arrival and there were 2 roaches on the bathroom wall, and 2 roaches that were smashed on the wall above the bed. On our way out of the room a roach ran across the entry way of the door. My husband and I immediately checked out of that entire hotel!
Business response:
Dear Guest, We are so glad to hear about the fantastic service you experienced during your stay. Moments like these mean a great deal to our team at Extended Stay America, as we strive to create an inviting and dependable atmosphere for every guest. Your positive feedback truly encourages us. Thank you for choosing to stay with us, and we hope to welcome you back soon for another comfortable and enjoyable visit. Sincerely, Hotel Management
The description is off. “Breakfast included” does not mean just coffee and wrapped muffins, and that’s all you get here.
Business response:
Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Room not clean
Business response:
Dear Guest, We sincerely appreciate your feedback, and we extend our apologies for the cleanliness issues you experienced during your recent stay. We take this matter very seriously and will address it with our team to ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable visit that reflects our commitment to excellence. Sincerely, Hotel Mana... read more
It was nothing to like if I could give a negative 10000 it would be that red flags are a high…the bedding is a bandage blanket, the room don’t look like nothing the pics they showed u on the site. My towels was wet, ask for more they had to see how many they had…the shower was leaking everywhere when in use…..the carpet and hallway and walls was flirt…… it stank the front desk short lady with blonde hair was rude when I called, the housekeeper with the glasses white dark hair with a mouth full of build up on teeth’s was rude... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
There were roaches in the room.
Business response:
Dear Guest, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second cha... read more
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 3,164 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.