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Extended Stay America - Chicago - Midway
- Hotels
- Bedford Park, IL
About this business
Location details
7524 State Rd., Bedford Park, IL, 60638, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever I booked 3 rooms all but one smelled of urine.. All the bathrooms and beds had a moldy smell.. the bathrooms had mold everywhere and in the rooms on the lamp shades.. we all are very itchy.. the rooms was not cleaned properly if ever. I’ve stayed at several extended stays this was is by far the worst.. It needs to be rehab so bad…no stars Was in town for a memorial
Business response:
Dear Tammy, Thank you for reviewing your stay. We are very sorry to hear about your experience, particularly during such an important visit. What you described falls short of the standards we aim to uphold, and we sincerely apologize for the condition of the rooms and the discomfort this caused. Your comments have been shared with the appropriate team for prompt review, and we are treating this matter seriously. We appreciate your past loyalty and look forward to the opportunity to provide the experience you rightfully expec... read more
Too much many paperwork to check in
Business response:
Dear kim, Thank you for staying with us and for sharing your comments. We hope your overall stay was pleasant, but we want it to be perfect. We understand that the check-in paperwork felt excessive, and we’ll certainly review this with our team to see how it can be improved. It’s wonderful to know that despite this, you had such a positive experience. We hope to welcome you back to Extended Stay America again soon! Sincerely, Hotel Management
My room was given to random people even though I paid in full weeks before my stay and when I requested a refund like I was prompted too because the guy at the front desk felt bad and told me too, I didn’t receive any type of response or refund back. As someone who works in the leasing and renting world, do not go to this hotel because they will not honor your reservation agreements
Business response:
Dear Sebastian, Please accept our apologies for not honoring your reservation and for the frustration this caused. What you experienced is not what we want for our guests, and we understand how upsetting it must have been. Your comments have been shared with the appropriate team for immediate review, including your concerns regarding the refund. Please reach out to us directly at the hotel, as we would welcome the opportunity to connect with you and make this right. We look forward to hearing from you soon. Sincerely, Hotel ... read more
The lady on the night shift was rude and unprofessional. Will never stay at another extended stay again due to my experience here
Business response:
Dear Brianna, Please accept our apologies, as well as our assurance that we will work to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback and hope you will return so we can provide you with the hospitality you deserve on your next visit. Sincerely, Hotel Management
The evening front desk clerk always has an excuse Not to do something.
Business response:
Dear Blair, We are sorry to hear about your experience with some of our associates during your stay. Providing helpful and attentive assistance is a priority for us, and we regret this was not the case for you. Your comments have been shared with our management team so we can address the issue directly, ensuring all team members uphold the level of service our guests deserve. We appreciate you bringing this to our attention and are grateful for your patience. We hope to regain your trust the next time you are in the area! Si... read more
There was no ice trays, no ice bucket, no ice machine. There was a kitchen with no working stove, no paper towels. Limited tv channels, air conditioning didn’t work. It was the worst room I ever stayed in.
Business response:
Dear Anniece, Thank you for taking the time to share your experience. We sincerely apologize for the multiple inconveniences you encountered during your stay. Your feedback highlights several areas where we fell short, and we regret any discomfort this may have caused. We understand your expectations were not met and are actively reviewing these concerns with our team. We hope you'll consider giving us another chance to exceed your expectations and show you the flawless stay we are known for providing. Sincerely, Hotel Manag... read more
This is a residence hotel. We felt unsafe from the moment we arrived. There was no public bathroom for use in the lobby/common area. There was so much going on we couldn't sleep until around 2 am only to be awakened by screaming and fighting in the hallway outside our door around 4 am. Will never stay there again.
Business response:
Dear Lisa, Thank you for sharing your experience. We're truly sorry to hear that your stay was uncomfortable and that you did not feel at ease during your time with us. While our goal is to provide a welcoming and restful environment for all guests, we understand that certain circumstances impacted your visit. We will share your message appropriately as we are committed to enhancing our services on all levels. We hope you will consider giving us another opportunity in the future. Sincerely, Hotel Management
I went into my room and turned right back around and booked at another hotel . Absolutely not!
Business response:
Dear Karyna, We are truly sorry your experience fell so far below expectations. It’s disappointing to know the room did not meet your standards, and we regret the inconvenience this caused. Your feedback is important and has been shared with our team to ensure improvements are made. We hope you will consider giving us another opportunity in the future to provide a more comfortable and welcoming stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Midway
How is Extended Stay America - Chicago - Midway rated?
Extended Stay America - Chicago - Midway has a 3.3 star rating with 2,996 reviews.
When is Extended Stay America - Chicago - Midway open?
Extended Stay America - Chicago - Midway is open now. It will close tomorrow at 12:00 a.m.