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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The heater wasn’t working for nothing and that was really cold now I got sick The heater wasn’t working for nothing and that was really cold now I got sick
Business response:
Dear Juan, thank you for taking the time to share your feedback and for being our guest. We are so very sorry the heating unit was not working properly and for the uncomfortable stay. This was not the quality experience we had hoped for you. We are working with our engineering team and inspecting all our suites to be sure everything is in working order moving forward. Thank you for the opportunity to improve and we hope to make this up to you on a future stay. Travel well. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
It was my first staying at an extended stay. I'll keep in mind when i need a hotel for a few days
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
.everything except needs better shuttle, more often and earlier
Business response:
Thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us. We have taken a note of your feedback in order to improve our facilities moving forward. We appreciate your business and hope to see you again on your next visit to Des Plaines. Sincerely, Hotel Management
Property was ok, you get what you pay for. When I submitted the reservation online, I noted that I needed cooking pots and pans and utensils in room prior to check in. That wasn’t done.
Business response:
Thank you for taking the time to review your visit at Extended Stay America. We're glad to know overall you had a pleasant experience, but we're sorry for not meeting some of your expectations. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
My stay was fine. It was kind of strange to have an oven but no microwave. The soap bars provided were rock hard and would barely produce soap, but that wasn't a big deal. The worst element was the bed. There were many small black hairs on the pillows and sheets and small red-ish stains on the sheets. The bedding was very wrinkly. And the door was half open when I got there. Like ... what? But for the price, it was a fine place to stay the night and definitely steps above motels. It was also nice to have some breakfast optio... read more
Business response:
Thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we're sorry for the inconvenience you mentioned. Please be assured that we have discussed your feedback with the concerned teams in order to improve our service and facilities moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,775 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.