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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Hotel Hotel was clean and provided excellent service. Staff personal were outstanding. Polite and helpful. Customer service was considerate.
Business response:
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us! I’ll be sure to share your feedback with my team. We value your business and look forward to hosting you again at Extended Stay America - Chicago - Elmhurst - O'Hare. Sincerely, General Manager
Flughafennähe Ich buchte dieses Hotel aufgrund der Nähe zum Flughafen, um nach Ankunft zu übernachten und am nächsten Morgen mit dem Mietwagen weiter zu reisen. Normaler Standart... leider kein Wasser in der Vending- Maschine... nur Zuckerzeug. Nettes Personal.
Business response:
Thank you for being a guest at our hotel. We are pleased to know our location was perfect for your needs and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Cheap close to airport Stayed in this hote cause it was cheap. It's like apartment building that's been renovated. The room was a little dirty some hair in the bathroom. But overall satisfactory. When I take in the price and the fact that the shuttle was on time and easy to access this makes it average. The shuttle runs every hour from stand 3 at the shuttle pickup place. The first drop off was 5 am which was great. Overall a good solid place to stay for the price.
Business response:
Rob, thank you for choosing to stay at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know our location close to the airport was convenient for your needs and that you were impressed with most aspects of our hotel, especially with our shuttle service. However, I am sorry for the cleanliness issue you experienced while you were here and have taken a note of the same. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, General Manager
Shuttle service The shuttle can to the airport was over packed. Some had to be left behind
Business response:
Thank you for being a guest at our hotel. We are so pleased to offer our airport shuttle as a convenience for our guests, however, we certainly apologize for the issues you experienced and regret the inconvenience it caused. We hope you will reconsider and stay with us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, General Manager
Weekend stay We came in Friday a man and women were at the front desk they were so helpful and made things so easy. And kept it interesting and engaged in conversation with us
Business response:
Thank you for choosing Extended Stay America - Chicago - O'Hare - Allstate Arena for your weekend stay. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service you received from our front desk staff. I’ll be sure to share your compliment. Thanks for your business, and we look forward to seeing you again soon. Sincerely, General Manager
it is a hotel exactly designed for extended stay . Kitchennets is without utensils . Room is nice . Breakfast is mini muffins with snack bars and coffee and chocolate Period . Conveniently close to the arena . But nothing fancy .
Business response:
Thank you for being our guest at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know you enjoyed your time with us and that our location perfectly suited your needs. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Slightly above average We stayed here to take in a concert at the Allstate Arena. We walked to and from the arena. Also walked to area restaurants. WiFi needs improvement. The free WiFi is fine for checking email and facebook if you want to do anything with videos or Skype you need to purchase the upgrade. Breakfast is a grab-n-go. Oatmeal, granola bars and store bough muffins. Don't expect any type of large breakfast. We walked to I-Hop down the street for breakfast. Kitchenettes are nice. You need to pick up any utensils a... read more
Business response:
Thank you for taking the time to share your experience. I am glad to see you were pleased with the customer service and your room, but please accept our apologies that you did not find the WiFi and the grab-and-go breakfast suitable. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
It was good. The hotel has very nice and Chuck and Theresa were great.
Business response:
Thank you for taking the time to share your experience. It is good to know you received excellent customer service from our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Four Stars Room was comfortable, many restaurants nearby, O'Hare Airport 5 minutes away. Hotel could use more parking though.
Business response:
Thank you for taking the time to share your experience. I am pleased to see you were comfortable in your room and that our convenient location was suitable. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,889 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.