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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Don, thank you for sharing your wonderful rating. It was a pleasure hosting you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Comfy and cozy Our stay at this hotel was great. The room was very clean and definitely was a non-smoking room as advertised. There was little noise in the building. Overall, it's a great place to stay, very cheap price and very close to the airport.
Business response:
Lorena, thank you for sharing your experience at Extended Stay America. We are delighted to read you loved the comfort of your room and found us to be a good value in the area. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Business response:
Delshawn, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
The pull out bed was dirty; had a big blood period stain on it. Room for no smoking had lots of burn marks on counters furniture floor. Facility had no ice machine. Parking is very limited. But overall I would say the stay was good but feel facility needs some updates.
Business response:
Mark, thank you for your review. Although you were overall satisfied with your visit, we are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. Also our fully equipped kitchens with full-size refrigerator include ice trays for your convenience due to which we do not have ice machines on our property. We hope you will consider giving us one more chance so we can redeem ourselves.... read more
Business response:
Sonala, thank you for your kind rating and letting us know your stay at Extended Stay America was pleasant. Thanks again for being our guest, and we hope you will allow us to be of your service again in the future. Sincerely, General Manager
Adequate for our needs I dont like having to request a coffee pot and the desk clerk was a little abrupt when getting the pot for me as" they provide coffee in the morning at breakfast". i prefer to have my first morning cup in my night clothes in my room. She did not provide cream and sugar only coffee, cups and the pot. We had to go back down to request the creamer. The van driver was nice and we appreciated the shuttle to the airport.
Business response:
Sandra, thank you for taking the time to evaluate your stay. It’s a pleasure knowing you loved the service provided by our shuttle driver and had an overall nice visit. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Business response:
Greg, we appreciate you taking the time to post your review of Extended Stay America - Chicago - O'Hare - Allstate Arena. It’s a pleasure knowing you enjoyed being with us. I hope we have the pleasure of hosting you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,889 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.