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Extended Stay America - Chicago - O'Hare - Allstate Arena
- Hotels
- Des Plaines, IL
About this business
Location details
1207 East Touhy Avenue, Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was nice. Staff made experience pleasant. Location great for travel and shopping. We needed a place with a kitchenette since we were staying 10 days and our room was quite adequate for us and spacious enough not to feel crowded especially with our dog too.
Business response:
Thank you for your stay at Extended Stay America and for bringing along your furry friend! We are thrilled to know our location was ideal for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Exceeded ALL expectations! I love this hotel. The staff were amazing, the room was quiet and very clean. I loved my stay.
Business response:
Thank you for choosing Extended Stay America and for the feedback. We are delighted to know you were impressed with your spotless room and that you received an excellent service from our staff. Your compliments have been shared with the entire team for exceeding your expectations. On behalf of everyone here. We look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Jillian, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Really nice place to stay This is a great hotel! Staff really nice and friendly. The room was really great for the money. Not far from ohare airport, plus they have a shuttle with very good drivers. I would stay here again no problems.
Business response:
Valeria, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Thank you again for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Samuel, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Better than your car. Maybe. Unwelcoming manager at front desk. Very confusing explanations about rooms options or lack thereof.
Business response:
Yannick, thank you for staying with us and letting us know you had an overall pleasant visit. However, we apologize that the service provided by our front desk was not up to par. We will redouble our efforts and will be training to better serve our guests. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Charles, thank you for leaving us a rating. We hope to have another opportunity to welcome you back soon to our hotel. Sincerely, Hotel Management
Nice hotel close to airport The staff was very friendly from the shuttle guy to the maintenance man. I was treated so nicely always being asked if there was anything they could do to make me feel like If i was at home!
Business response:
Maria, thank you for sharing your experience at Extended Stay America. We are glad to know you had a good time here and were satisfied with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Great room with a lot of space. The room was great and reasonably priced. We had a queen size bed and sofa bed. Also a kitchen and lots of space. There are 2 locations right next to each other and they are not labeled as different hotels. We parked and got sent to a different one right next door. We asked for extra blankets since we had a sofa bed and they said they won't bring them up and we had to go get them. Customer service could be a little better. Was told they "believed" shuttle only went to airport instead of lookin... read more
Business response:
Laura, thank you for your review of Extended Stay America. We are glad you liked your well-appointed room and affordable rates. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - O'Hare - Allstate Arena
How is Extended Stay America - Chicago - O'Hare - Allstate Arena rated?
Extended Stay America - Chicago - O'Hare - Allstate Arena has a 4.3 star rating with 1,889 reviews.
When is Extended Stay America - Chicago - O'Hare - Allstate Arena open?
Extended Stay America - Chicago - O'Hare - Allstate Arena is open now. It will close tomorrow at 12:00 a.m.