Extended Stay America - Chicago - O'Hare - Allstate Arena

Business response:

I appreciate you taking the time to write a review of your experience with us. I am pleased to read that you had a good experience overall; however, I do apologize about the cleanliness of the windows. Unfortunately we are right by a construction site by the highway, which causes the exterior windows to get debris very easily. However, please know that I am working with my staff to correct this issue to the best of our ability. Thank you very much for your feedback. I do hope that you will return to our hotel, or any of our ... read more

Business response:

Thank you for providing feedback on your recent stay. I am happy to hear that our hotel and location met your needs. Again, thank you for choosing Extended Stay America. We hope that you will consider us staying with us again, should your travels bring you back to our area. 

Business response:

The feedback provided in your review is much appreciated. I am pleased that our location was so convenient for you; however, I sincerely apologize that you did not find your bed to be comfortable. Your comments on this issue will be taken into consideration as we continually work to improve our hotel. Thank you very much for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. 

Business response:

Thank you for taking the time to provide feedback on your stay. I am happy to hear your stay was satisfactory overall. In regards to the coffee pots, I do apologize for the inconvenience. Please know that we do offer coffee pots at the front desk upon request. I will work to ensure that my staff is properly informing guests of this policy moving forward. I hope that you will give us another opportunity to serve you in the future. Thank you for choosing Extended Stay America. We would love to have another chance to provide yo... read more

Business response:

Thank you for taking the time to write a review of your experience with us. I am glad to hear the location met your needs and that we were able to provide you with a clean, convenient room. Still, I do regret to read of the cleanliness issues under your bed. I will be meeting with my housekeeping staff to review our procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope to see you again in the future.