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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I could add pictures to this review, you would have proof of the conditions. It looks nothing like the photos online. When we got there and we’re checking in I noticed several areas of the lobby that were covered in tarps. She didn’t disclose any reason for that when we came in. Nor were there any signs on the doors explaining why. I asked her if they were doing some remodeling and she told me they were dealing with a water leak. We were then given our room key to go to the third floor. Upon exiting the elevator, all of t... read more
It was in a very convenient area, but not very clean. The room appeared beaten up and in need of repair. The staff appeared annoyed by my presence, and didn’t let me talk more than 2-3 words. But I suppose that’s a given that it’s under construction, maybe it’ll be better in a year or so. One last thing, the amount of shouting and pounding going on in the rooms was concerned, the yelling in the hallways at night had me awake at night and frightened to go back to sleep.
Unfortunately, property had a fire sprinkler accident. Property is in disarray, and laundry facilities closed. I think we should get a partial refund.
There was a flood in the hotel. There were fans all over, part of the ceiling was removed. They didn’t have any rooms left that I reserved (2 double beds) so I got a roll away cot. The springs were digging in my back, the room smelled. I think I should have been notified of the conditions I was walking into.
They did not do anything that the representative from Expedia stated they would do. He stated we would not have to pay additional The staff at the hotel stated we would.. then we had to relocate to another hotel because the hotel had a flood on the third floor
Business response:
Dear Maxine, Thank you for sharing your experience. We regret to hear about the miscommunication regarding additional charges and the inconvenience caused by the flooding on the third floor. It’s understandable how frustrating it must have been to have to move to another property unexpectedly. We strive to provide clear and accurate information and a comfortable stay, and it’s disappointing that this was not your experience. Your feedback is valuable, and we will work on improving communication and handling such incidents mo... read more
A poor stay
Business response:
Dear Lizeth, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room was clean, but had a musty smell but some febreze took care of it. I had issues with the toilet seat being too close to the water, making it uncomfortable to use without getting my hand wet.
Business response:
Dear James, Thank you for choosing Extended Stay America and taking the time to share your feedback. We’re glad to hear that the room’s cleanliness met your expectations, though we regret the initial odor and the discomfort you experienced with the bathroom layout. We appreciate your understanding and resourcefulness during your stay, and your observations help us improve the guest experience. Thank you again for staying with us—we hope the rest of your visit was smooth and comfortable. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.