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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So of course, I have to be terribly honest. Room was a little dirty, but other than that there was a fire alarm glitch where we had to leave and that just created a host of problems. From retrieving our items from the room, to having to be uploaded and sent somewhere else to finally just going back home.
Business response:
Dear Glen, Thank you for sharing your concern. We truly regret that your stay was disrupted by the fire alarm issue and the challenges that followed. We completely understand how stressful it must have been to gather your belongings and deal with the inconvenience that came afterward. Additionally, we apologize for the cleanliness issue you encountered in your room. Please know that we have addressed these issues with our team to ensure such situations are prevented in the future. We appreciate your patience and understandin... read more
Checking out is a mess but gladly the front desk and manager are very nice but it took longer just to check out
Business response:
Dear Joana, Thank you for taking the time to share your feedback. We are pleased to know that you found our front desk team and manager to be kind and accommodating, though we regret the delay you encountered during the checkout process. We understand how important a smooth departure is, and we will work on making this process more efficient for future visits. We hope to welcome you back again and provide an even better experience from start to finish. Sincerely, Hotel Management
Worse place ever . Please don’t stay in this place it Smells terrible it’s not clean. Worse experience .
If I could add pictures to this review, you would have proof of the conditions. It looks nothing like the photos online. When we got there and we’re checking in I noticed several areas of the lobby that were covered in tarps. She didn’t disclose any reason for that when we came in. Nor were there any signs on the doors explaining why. I asked her if they were doing some remodeling and she told me they were dealing with a water leak. We were then given our room key to go to the third floor. Upon exiting the elevator, all of t... read more
It was in a very convenient area, but not very clean. The room appeared beaten up and in need of repair. The staff appeared annoyed by my presence, and didn’t let me talk more than 2-3 words. But I suppose that’s a given that it’s under construction, maybe it’ll be better in a year or so. One last thing, the amount of shouting and pounding going on in the rooms was concerned, the yelling in the hallways at night had me awake at night and frightened to go back to sleep.
Unfortunately, property had a fire sprinkler accident. Property is in disarray, and laundry facilities closed. I think we should get a partial refund.
There was a flood in the hotel. There were fans all over, part of the ceiling was removed. They didn’t have any rooms left that I reserved (2 double beds) so I got a roll away cot. The springs were digging in my back, the room smelled. I think I should have been notified of the conditions I was walking into.
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,341 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.