Extended Stay America - Chicago - Romeoville - Bollingbrook

Business response:

Dear Hafiz, We appreciate you being our guest and sharing your valuable feedback. We understand how important it is to start your day with a good breakfast, and we sincerely apologize that our complimentary grab-and-go breakfast didn’t meet your expectations. Your comments will be shared with the appropriate team as we continuously strive to improve our offerings. Thank you again for your input, and we hope to welcome you back soon for a better experience.Sincerely,Hotel Management 

Business response:

Dear Samuel, Thank you for taking the time to share your feedback with us. We want to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we sincerely appreciate your patience and understanding during your time with us. Thank you once again for brin... read more

Business response:

Dear Victoria, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the toilet and the lack of complimentary water. Providing a comfortable stay is important to us, and we regret that these issues affected your experience. Your comments have been shared with our team to ensure improvements are made. We appreciate your understanding and hope to offer a more seamless experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the unpleasant odor you experienced during your stay. Ensuring a comfortable environment for our guests is a priority, and it isn’t enjoyable to hear that this was not your experience. Your feedback has been shared with the team to address the issue promptly. We understand the importance of a fresh, clean room and will take the necessary steps to prevent this from happening. Your experience is not reflective of the standards we strive to maintain.Sin... read more

Business response:

Dear Alfredo, Thank you for your feedback. We sincerely apologize for the condition of the bed sheets in your room. Cleanliness is of utmost importance to us, and we are addressing this issue with our housekeeping team immediately. We have confirmed that you did receive your refund. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Jackie, Thank you for sharing your experience. We apologize for any inconvenience regarding the stove use and breakfast options. We strive to offer basic amenities, and for additional needs, please contact the front desk. Our housekeeping policy is designed to maintain health and safety, but we understand it may not meet all preferences. Your feedback is valuable as we aim to improve our services.Sincerely,Hotel Management 

Business response:

Dear Jorge, Thank you for your feedback. We apologize for the issues you encountered with the room’s humidity, noise, and cleanliness. We understand that these factors impacted your comfort and experience. Your comments are valuable, and our team will review them to address these concerns promptly. We appreciate you bringing this to our attention and hope we can provide a more pleasant stay in the future.Sincerely,Hotel Management