Extended Stay America - Chicago - Romeoville - Bollingbrook

Business response:

Dear Guest, Thank you for taking the time to share your experience with us. We strictly impose our non-smoking policy to ensure a comfortable environment for all our guests, and we're sorry for any inconvenience. Additionally, we regret if our pet-friendly accommodations impacted your comfort. While we make every effort to provide a clean and peaceful environment for all guests and their furry friends, it’s clear we fell short during your stay. We understand how frustrating it is to deal with unwanted odors or noise and will... read more

Business response:

Dear Anastacio, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your room, particularly the bathroom and heating unit. These concerns are certainly not in line with our standards, and we understand how they impacted your comfort during your stay. Please know that we are addressing both the cleanliness and maintenance issues with our team to ensure such oversights are not repeated. We truly appreciate your feedback and are committed to enhanci... read more

Business response:

Dear Hafiz, We appreciate you being our guest and sharing your valuable feedback. We understand how important it is to start your day with a good breakfast, and we sincerely apologize that our complimentary grab-and-go breakfast didn’t meet your expectations. Your comments will be shared with the appropriate team as we continuously strive to improve our offerings. Thank you again for your input, and we hope to welcome you back soon for a better experience.Sincerely,Hotel Management 

Business response:

Dear Samuel, Thank you for taking the time to share your feedback with us. We want to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we sincerely appreciate your patience and understanding during your time with us. Thank you once again for brin... read more

Business response:

Dear Victoria, Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the toilet and the lack of complimentary water. Providing a comfortable stay is important to us, and we regret that these issues affected your experience. Your comments have been shared with our team to ensure improvements are made. We appreciate your understanding and hope to offer a more seamless experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the unpleasant odor you experienced during your stay. Ensuring a comfortable environment for our guests is a priority, and it isn’t enjoyable to hear that this was not your experience. Your feedback has been shared with the team to address the issue promptly. We understand the importance of a fresh, clean room and will take the necessary steps to prevent this from happening. Your experience is not reflective of the standards we strive to maintain.Sin... read more