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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet didn’t work! The room had a weird smell!
Business response:
Dear Samantha, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, the rooms are thoroughly checked before being delivered to the guest so that such inconvenience is not caused. Your remarks are shared with the team for working on the areas. Our front desk team is alway... read more
The guest were not it.
Business response:
Dear Jennifer, Thank you for taking the time to share about your stay. We apologize for the inconvenience and disappointment you experienced during your stay. Our team strives to provide exceptional service to all guests, and we regret that we did not meet your expectations. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Business response:
Dear Maurice, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
When I got to my room there was food left in the fridge, there was no soap to do dishes, the TV was being used to hide stains on the dresser. There was a recliner in the corner of the room, however it was broken. The bathroom was not noticably dirty until trying to bathe, which is when I noticed the hair coming out of the overflow drain and the tub drained very slowly. The room overall was in need of a makeover as it smelled musty and smokey even though it was billed as a non-smoking room. Despite all that, the bed was comfo... read more
Business response:
Dear Jared, Thank you for choosing our hotel on your recent visit to the area. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Everything about this hotel is dirty. Rude front desk staff. No housekeeping unless you stay more than seven days. I asked front desk for some gloves to clean my room and was told they are not allowed to give any gloves out. Mood all the sink in bathroom. Dried up blood on sheets I asked to switch rooms and I was told that there was no more rooms available. Stove didn’t work either.
Business response:
Dear Shiquita, We sincerely apologize for the issues you experienced during your stay. Your feedback is crucial for our continued efforts to enhance the guest experience, and we regret that we fell short of your expectations. Maintaining the comfort and cleanliness of our suites is our top priority. We will review your concerns with our housekeeping team to ensure a more satisfying experience for our future guests. Please consider this an isolated incident, and we would like to invite you back to experience the seamless stay... read more
Towells had stains and smelled bad. The room and hallway smelled bad
Business response:
Dear Robert, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.