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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not do anything that the representative from Expedia stated they would do. He stated we would not have to pay additional The staff at the hotel stated we would.. then we had to relocate to another hotel because the hotel had a flood on the third floor
Business response:
Dear Maxine, Thank you for sharing your experience. We regret to hear about the miscommunication regarding additional charges and the inconvenience caused by the flooding on the third floor. It’s understandable how frustrating it must have been to have to move to another property unexpectedly. We strive to provide clear and accurate information and a comfortable stay, and it’s disappointing that this was not your experience. Your feedback is valuable, and we will work on improving communication and handling such incidents mo... read more
A poor stay
Business response:
Dear Lizeth, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The room was clean, but had a musty smell but some febreze took care of it. I had issues with the toilet seat being too close to the water, making it uncomfortable to use without getting my hand wet.
Business response:
Dear James, Thank you for choosing Extended Stay America and taking the time to share your feedback. We’re glad to hear that the room’s cleanliness met your expectations, though we regret the initial odor and the discomfort you experienced with the bathroom layout. We appreciate your understanding and resourcefulness during your stay, and your observations help us improve the guest experience. Thank you again for staying with us—we hope the rest of your visit was smooth and comfortable. Sincerely, Hotel Management
One of the worse hotel stays
Business response:
Dear Michael, We are sorry to hear that we did not meet your expectations. This is far from the experience we want any of our guests to have, and we regret that we fell short during your visit. We understand the importance of comfort and guest satisfaction, and we take your comments seriously as we continually work to enhance our services. We appreciate your patience and hope to have another opportunity to provide you with a better experience next time. Sincerely, Hotel Management
In room 208 There was hair in the bathroom sink and on the towels and bed sheets. The tub appears dirty and the faucet drips constantly, the toilet doesn’t flush properly, The bathroom sink drains slow and the kitchen cabinet is stained. The woman who checked me in was
Business response:
Dear Christine, Thank you for staying with us at Extended Stay America. We are sorry to learn that your experience did not reflect the high standards we aim to provide. We appreciate you bringing these concerns to our attention, as they help us focus on areas that need improvement. Our team is working to ensure these issues are addressed. We hope to provide you with a better visit in the future. Sincerely, Hotel Management
The smelled bad, sheets had stains, loud all hours of the night, and everywhere in the hotel just smelled bad or weird.
Business response:
Dear Andrew, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the cleanliness and noise levels. Your concerns are taken seriously, and we understand the importance of a clean and restful environment for our guests. Please know that steps are being taken to address these issues and enhance overall guest satisfaction. We value your input as it helps us identify areas that need improvement. We hope you’ll consider giving us a... read more
The property is very dated and dark. The room had 1 working outlet, that was all. The hotel guests were loud all night and we could hear everything conversation in the next room. The toilet ran for a long time after flushing after we let the front desk know, it was not fixed however we only stayed one night so it’s possible it was fixed after we left.
Business response:
Dear Deborah, Thank you for taking the time to share your experience. We’re glad you chose to stay with us, even if just for a short visit. Guest feedback is incredibly important, as it helps us focus on areas where we can enhance comfort and overall satisfaction. Your observations have been shared with our team for careful review. We hope to have the opportunity to welcome you again and provide a more restful and seamless stay. Sincerely, Hotel Management
Checked into a dirty room table dirty floor stove it was disgusting
Business response:
Dear Guest, We sincerely regret that the condition of your room did not reflect the standards we aim to maintain. We take pride in delivering a clean and welcoming environment, and it is disappointing to know that we fell short during your visit. Your concerns will be addressed with our housekeeping team to ensure such oversights are not repeated. We hope to have the opportunity to welcome you back and make things right in the future.Sincerely,Hotel Management
Only this that sucked was check in was at 3pm and I went up to my room and my room was still being cleaned. I had to wait in the hallway by my room with all my stuff for 30 min for the cleaning service people finish cleaning the room.
Business response:
Dear Guest, Thank you for being our guest. We understand how inconvenient it can be to encounter delays, especially after a long day. This is not the level of efficiency we strive to deliver, and we assure you we will share this with our team so we can take corrective steps and prevent similar issues moving forward. We hope to welcome you back and make things right on a future visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,341 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.