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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the worse hotel stays
Business response:
Dear Michael, We are sorry to hear that we did not meet your expectations. This is far from the experience we want any of our guests to have, and we regret that we fell short during your visit. We understand the importance of comfort and guest satisfaction, and we take your comments seriously as we continually work to enhance our services. We appreciate your patience and hope to have another opportunity to provide you with a better experience next time. Sincerely, Hotel Management
In room 208 There was hair in the bathroom sink and on the towels and bed sheets. The tub appears dirty and the faucet drips constantly, the toilet doesn’t flush properly, The bathroom sink drains slow and the kitchen cabinet is stained. The woman who checked me in was
Business response:
Dear Christine, Thank you for staying with us at Extended Stay America. We are sorry to learn that your experience did not reflect the high standards we aim to provide. We appreciate you bringing these concerns to our attention, as they help us focus on areas that need improvement. Our team is working to ensure these issues are addressed. We hope to provide you with a better visit in the future. Sincerely, Hotel Management
The smelled bad, sheets had stains, loud all hours of the night, and everywhere in the hotel just smelled bad or weird.
Business response:
Dear Andrew, Thank you for taking the time to share your feedback. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the cleanliness and noise levels. Your concerns are taken seriously, and we understand the importance of a clean and restful environment for our guests. Please know that steps are being taken to address these issues and enhance overall guest satisfaction. We value your input as it helps us identify areas that need improvement. We hope you’ll consider giving us a... read more
The property is very dated and dark. The room had 1 working outlet, that was all. The hotel guests were loud all night and we could hear everything conversation in the next room. The toilet ran for a long time after flushing after we let the front desk know, it was not fixed however we only stayed one night so it’s possible it was fixed after we left.
Business response:
Dear Deborah, Thank you for taking the time to share your experience. We’re glad you chose to stay with us, even if just for a short visit. Guest feedback is incredibly important, as it helps us focus on areas where we can enhance comfort and overall satisfaction. Your observations have been shared with our team for careful review. We hope to have the opportunity to welcome you again and provide a more restful and seamless stay. Sincerely, Hotel Management
Checked into a dirty room table dirty floor stove it was disgusting
Business response:
Dear Guest, We sincerely regret that the condition of your room did not reflect the standards we aim to maintain. We take pride in delivering a clean and welcoming environment, and it is disappointing to know that we fell short during your visit. Your concerns will be addressed with our housekeeping team to ensure such oversights are not repeated. We hope to have the opportunity to welcome you back and make things right in the future.Sincerely,Hotel Management
Only this that sucked was check in was at 3pm and I went up to my room and my room was still being cleaned. I had to wait in the hallway by my room with all my stuff for 30 min for the cleaning service people finish cleaning the room.
Business response:
Dear Guest, Thank you for being our guest. We understand how inconvenient it can be to encounter delays, especially after a long day. This is not the level of efficiency we strive to deliver, and we assure you we will share this with our team so we can take corrective steps and prevent similar issues moving forward. We hope to welcome you back and make things right on a future visit. Sincerely,Hotel Management
They are so worry about smoking but the room smell like a dog. and we heard a dog at night. i don't know if the place allow dogs.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We strictly impose our non-smoking policy to ensure a comfortable environment for all our guests, and we're sorry for any inconvenience. Additionally, we regret if our pet-friendly accommodations impacted your comfort. While we make every effort to provide a clean and peaceful environment for all guests and their furry friends, it’s clear we fell short during your stay. We understand how frustrating it is to deal with unwanted odors or noise and will... read more
We were in room 302 and from the time we walked in we noticed that the room was dirty especially the bathroom… another issue was the heating unit in the room… although we had it set to 64 degrees the heater was still shooting out heat and it was extremely hot in the room
Business response:
Dear Anastacio, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your room, particularly the bathroom and heating unit. These concerns are certainly not in line with our standards, and we understand how they impacted your comfort during your stay. Please know that we are addressing both the cleanliness and maintenance issues with our team to ensure such oversights are not repeated. We truly appreciate your feedback and are committed to enhanci... read more
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.