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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy From the moment you walk in there is not even an automatic door to get in with your bags. There was no lobby, no breakfast, no pool. The walls were so thin you could hear neighbors partying until after midnight. The doors were heavy so all night long you could hear doors slamming.
Disappointing stay. There is a kitchen but no coffee maker. This is the only hotel that I have seen without coffee maker. There is no hair dryer/blower. I have to borrow from the receptionist. Thd carpet was not vacuumed well. I stepped on a kitchen bone.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read you that experienced cleanliness issues in your room. Please accept our apologies. I met with the staff, and we will be coaching the staff to thoroughly check the entire room when exiting to ensure that your experience is not repeated. I also apologize our staff did not properly communicate that we offer all kitchen amenities and hairdryers upon request from the front desk. We continually work to improve our hotel,... read more
Bad Bad Bad Our room the water in the tub ran all night & day. Asked for clean towels because the towels. In the room smelled moldy, never got them. Tub had a ring around it .i am surprise that you even have that place listed in your hotels list. Stayed in other extended stay never had this kind of problem.
Smoke filled - non Smoking Room We reserved a Non-Smoking room through Hotels.com and the room they gave us is filled with Smoke. When reported to Front Desk, all they us was a room fresher. Will never stay here again.
Thought I was in Jail This stay was dirty and a fight broke out, there was a drunk guy in the hallway. I stayed here for business, and thought I need a bullet proof vest.
Dirty hotel!!
Business response:
John - Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry for the level of cleanliness throughout our hotel. To ensure that a situation like yours doesn't happen again, I have reviewed your comments with my staff and we are working together to ensure cleanliness is one of our top priorities. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Cannot recommend Room was not very clean, the bed was NOT a king size bed, the front desk representative was too busy playing on his cell phone to care about anything. Will not stay there again.
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.