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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very comfortable Its just a nice place to make yourself at home. No frills.
Business response:
Thank you for staying at Extended Stay America. We are glad you had an enjoyable time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
How did this get 3 stars? I had a room on the I-55 side of the hotel. The road noise was terrible. The bed was too firm for me, others might like the firmness of the mattress. I am pretty sure people above me were playing soccer or something most of the night. I don’t know how someone could make so much noise walking. The Internet was not very good in my room. I had to use my wireless hot spot to do my work. So the best part was the location and the price. I stayed for about $62 a night using my hotel.com app to book the roo... read more
Business response:
Donald, we are sorry you found our beds uncomfortable and for the noise issues you encountered during your stay. We would have loved the opportunity to resolve all your concerns while you were here and would have moved you to another room upon request. We truly regret the inconvenience caused and hope you will choose to stay with us again so that we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Cornelius, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
For it to be extended stay it didn't have any pots and pans silverware glasses And someone had used Toilet and didn't flush towels should be white and they were yellow
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience it caus... read more
Uncomfortable bed Hard as plywood bed. Same with the pillows. Worst night sleep i ever had in a hotel.
Business response:
Greg, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we have shared your comments with our leadership team. Once again, we are sorry for the inconvenience you had and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
They have bedbugs Room #205 is invested with bedbugs and not all small eitjer the staff member seemed to be overwhelmed. Working by herself. Toral waste of $. Couldnt get to sleep even after rm switch.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms. However, our pest control provider has serviced the hotel as a precaution, and we are working to ensure procedures are being followed to prevent any issues of this nature. We are sorry and hope you will consider staying with us again. Hotel Management
Trying staying elsewhere Again 20 minuets to check in hallways dirty room needs another cleaning one tissue left in tissue box and toliet paper roll empty
Business response:
Richard, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not a hotel that welcomes you. Walked in our room and like Goldilocks someone was sleeping in our bed. By the looks of it hotel staff had stopped in to watch TV. Room was not well kept toilet paper stuck on bathroom walls, kitchen area still food not cleaned up. hall way was dirty as well. staff needs improvement too.
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Dan, thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.