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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty faucets, noisy heater, noisy refrigerator, dreary colors of room, only ONE tiny shampoo for two people for two nights! Horrible " breakfast" - packaged muffins and granola bars, really. For the price, we will never stay there again
Business response:
Please accept our apologies for the difficulties you had during your stay. Your feedback for the housekeeping and maintenance issues are discussed with the concerned team to review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
After receiving the room and getting settled the staff managed to walk into the room twice on different occasions without warning. One of those times I was in the shower so it made me feel violated. The room smelled gross and the bathroom wasn’t cleaned thoroughly. Also the alarm went off at 5 am and they didn’t know what to do or if we were suppose to evacuate. Won’t be going back.
Business response:
Cassandra, thank you for being our guest. We are sorry for the issues you encountered and for the false fire alarm, disturbing your sleep. Your feedback will be discussed with the concerned team to ensure this never happens again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They didn't clean my room daily. The breakfast was just some granola bars and cheap coffee.
Business response:
Thank you for posting a review. We are sorry you were unhappy with our breakfast offerings and that you were unaware of our hotel policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
dirty and poor nightly customer service The guy at the front desk was clearly incompetent. They put me in a smokers room which wasn't very clean. Then when i asked to change rooms they gave me one that was slept in and dirty. I ended up staying in the smokers room. I had to use my clothes to wrap around the pillows because it was that dirty. Hair, everywhere.
Business response:
Thank you for being our guest. We are sorry for the cleanliness and service issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My room smells like somebody stayed in with their dogs and bed is aqueaking. They should stop putting breakfast include coz its not really a breakfast.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Was questioned multiple times about how many ppl were staying in my room. Only I person was checked in to stay there which was myself. Hotel made an unauthorized charge to my credit card for a mistake made by the clerk who checked me in.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Hi The hall ways had a terrible smell and the room we were in smelled smoked and it was supposed to been non smoking. I couldn't sleep at all and had an headache because of the smell. Plus you only had shampoo, no conditioner or hair dryer in the room. Bed wasn't that comfortable either.
Business response:
We appreciate you taking the time to post a review. We are truly sorry for the cleanliness issue you experienced and regret the inconvenience it caused. We have shared your feedback with the housekeeping team, and we will be more diligent with our efforts. Please know, our in-suite amenities are always kept at the front desk and are complimentary. Thanks again, and we hope to host you back in the future for a much better experience. Sincerely, Hotel Management
Did not stay there they overbooked and did not have Reims for us. But did not tell us that until after they took our money
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
When Desperation Calls This was a last minute booking with no research. We checked in after 1am and there were only smoking rooms. The toilet had urine in it and did not flush. The sink did not drain properly. There were crumbs on the counter top. If it wasn't so late and we didn't need to drive to a wedding the next day we would have left.
Business response:
Angela, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.