This profile has been claimed by the business owner or representative.
Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Habitacion sucia se ve dezcuidado en todo el fin de semana no linpiaron la habitacion yo mo la re omienfo
Business response:
Thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer... read more
Very dated. The room had a awful odor that was very strong. Not impressed, would not stay there again.
Business response:
Thank you for your review. We apologize for the odor you experienced in your room. Please know we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room wasn’t clean the night crew was horrible I stood at the check in for 25 minutes before anyone came to help
Business response:
Thank you for choosing to stay with us. We apologize for the inconvenience you had at the time of check-in and the cleanliness issues you had in your room. Please be assured that we have discussed your feedback with our front desk and housekeeping teams to be more diligent with their efforts moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dirty faucets, noisy heater, noisy refrigerator, dreary colors of room, only ONE tiny shampoo for two people for two nights! Horrible " breakfast" - packaged muffins and granola bars, really. For the price, we will never stay there again
Business response:
Please accept our apologies for the difficulties you had during your stay. Your feedback for the housekeeping and maintenance issues are discussed with the concerned team to review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
After receiving the room and getting settled the staff managed to walk into the room twice on different occasions without warning. One of those times I was in the shower so it made me feel violated. The room smelled gross and the bathroom wasn’t cleaned thoroughly. Also the alarm went off at 5 am and they didn’t know what to do or if we were suppose to evacuate. Won’t be going back.
Business response:
Cassandra, thank you for being our guest. We are sorry for the issues you encountered and for the false fire alarm, disturbing your sleep. Your feedback will be discussed with the concerned team to ensure this never happens again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They didn't clean my room daily. The breakfast was just some granola bars and cheap coffee.
Business response:
Thank you for posting a review. We are sorry you were unhappy with our breakfast offerings and that you were unaware of our hotel policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
dirty and poor nightly customer service The guy at the front desk was clearly incompetent. They put me in a smokers room which wasn't very clean. Then when i asked to change rooms they gave me one that was slept in and dirty. I ended up staying in the smokers room. I had to use my clothes to wrap around the pillows because it was that dirty. Hair, everywhere.
Business response:
Thank you for being our guest. We are sorry for the cleanliness and service issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My room smells like somebody stayed in with their dogs and bed is aqueaking. They should stop putting breakfast include coz its not really a breakfast.
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Was questioned multiple times about how many ppl were staying in my room. Only I person was checked in to stay there which was myself. Hotel made an unauthorized charge to my credit card for a mistake made by the clerk who checked me in.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,341 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.