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Extended Stay America - Chicago - Romeoville - Bollingbrook
- Hotels
- Romeoville, IL
About this business
Location details
1225 Lakeview Dr., Romeoville, IL, 60446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jeff, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Look for another Hotel in Naperville! Room was not clean -- mold growing on bathroom ceiling, dirt pushed into corners of floor. Hotel staff failed to provide wake up calls, and area is more like a truck depot than a hotel area. Traffic on weekdays was atrocious -- would definitely NEVER stay here again. Oh, and the free breakfast is a basket of granola bars that you can grab from on way out of lobby. The word that comes to mind to describe it is grim. The only positives that I can think of were good water pressure and super... read more
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager
Meh... This is an extended stay, so a lot of people pretty much live there. Dogs barking all hours of the night, people constantly slamming doors, and your breakfast is a box of chewy bars. Not the worst I've stayed at, but high on the list
Business response:
We are sorry we failed to provide you with an exceptional stay and the inconvenience you encountered. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We hope you consider giving us another chance to prove we are up to the task of delivering outstanding visit. Sincerely, General Manager
Unprofessional service Arrived at 2:06am, it's took 28 minutes to check in. I had too leave 9am. *Their computer froze * Printer didn't worked * They couldn't find my name on computer * Luckily my room was double bed, I'm positive in first one sheet wasn't changed.
Business response:
Dean, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
No breakfastand no pool. Too noisy.
Well considering all the issues I wasn't happy about waking up to a bed bug never helps. Disgusted and still waiting to here back from the hotel manager and a free one night stay is not going to fix this!
Some people are there due to work situations, or waiting in a move into a home, but others are there due to, who knows what! Had either a drug overdose or a suicide while we stayed. Also one night, around 3am, a women pounding on another door, screaming and yelling. Never again!
Business response:
I appreciate you taking the time to write a review of your experience with us. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that we were unable to deliver that. Your comments were reviewed by the staff, and we will work hard to ensure your experience is not repeated. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time y... read more
Housekeeping Unfortunately I will never return! When I entered the lobby I was not greeted although the gentleman at the desk was on the phone, I believe it's still polite to briefly acknowledge customer's presence. The hallaways smelled horrible! I had to leave and go purchase disinfectant supplies and air freshener to spray and swipe down in the room. My children were even unhappy about the stay. No many channels to choose from on the television. The refrigerator out of no where began to make a loud noise for about 30mins.... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding the service, cleanliness, and condition of your room are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will use this as training to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportuni... read more
Frequently asked questions about Extended Stay America - Chicago - Romeoville - Bollingbrook
How is Extended Stay America - Chicago - Romeoville - Bollingbrook rated?
Extended Stay America - Chicago - Romeoville - Bollingbrook has a 3.5 star rating with 1,322 reviews.
When is Extended Stay America - Chicago - Romeoville - Bollingbrook open?
Extended Stay America - Chicago - Romeoville - Bollingbrook is open now. It will close tomorrow at 12:00 a.m.