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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Typical Extended Stay America This was a typical stay like any other Extended Stay America.. for us it was apleasant stay. But pet owners need to check with them about their pet policies.. they had a sign saying cats not allowed. Also they may not be very accommodating for late/early check in/check out.
Business response:
Dear Niharika, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
Bathtub was stained dirty? Didnt trust taking a shower... hairs on two of the pillows...nothing as advertised ...
Business response:
Dear Frank, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
Try to put bed covers which are not stained otherwise the rest was fine
The area was nice because it is near the restaurant and shopping places. The room was definitely needing some improvement. The first room I got was 126, the bathroom was dirty, floor was dark with stains and the bed got blood stains on it. The staff was nice and fast to change my room right away to 128. It got better. The smells in both rooms were weird, it smells like weird spices. We turned on the fan high to help ventilating the room a bit. The kitchen sink was full of stains, and oil splatter around the wall. It's bearab... read more
Business response:
Dear Vilay, Thank you for sharing your feedback with us. We're glad to read that you appreciated the convenient location near restaurants and shopping attractions. However, we apologize for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.