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Extended Stay America - Chicago - Schaumburg - Convention Center
- Hotels
- Schaumburg, IL
About this business
Location details
51 E. State Pkwy., Schaumburg, IL, 60173, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay
Business response:
Dear Joseph, thank you for taking the time to leave this review. We are very pleased to see that you enjoyed your stay! We hope for the opportunity to turn your okay into a "great!" next time. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Business response:
Dear Li, thank you for taking the time to share your experience with us. We're glad to hear that your stay was satisfactory overall. If there are any specific areas where we can improve to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon. Sincerely, Hotel Management.
Big smile count 😉 The room they give me smell kind a funny (like mold, humidity) But they were very nice and switched me to another room Very kind and professional The staff in the morning was friendly with a big smile say good morning to you 😃
Business response:
Dear Sandy, thank you for sharing your recent experience with us. We're delighted to hear that despite encountering an issue with your initial room, our team was able to promptly address it and find a more suitable accommodation for you. Providing a comfortable and pleasant stay is always our top priority, and we're glad we could assist you with this. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely, Hotel Management
Business response:
Dear Ante, thank you for taking the time to leave this review. We are so pleased to hear that you enjoyed your stay enough to warrant a perfect score! We always strive to give the best experience possible and are ecstatic to see we hit the mark. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
They put me into a room that was already occupied
Business response:
Dear Errol, thank you for taking the time to leave this review. While we are very pleased to see that you enjoyed your stay overall, we apologize greatly for the mix up with your room. We will take your comments back to the desk for opportunity to improve. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
Staff were not accommodating and had poor customer service. They denied our request for extra pillows and towels.
Business response:
Dear Khao, we're truly sorry to hear about your disappointing experience with our staff's level of service. Providing excellent customer service and accommodating our guests' needs are fundamental to our values. It's concerning to learn that we failed to meet your expectations in this regard. Rest assured, we'll address this issue with our team to ensure that all guest requests are handled promptly and with the utmost care in the future. Your feedback is invaluable to us as we strive to improve, and we sincerely apologize fo... read more
Business response:
Dear Jesulimar, Thank you for taking the time to leave this review. We are so pleased to see that you enjoyed your time with us! We hope to see you again next time. Sincerely, Hotel Management.
You get your money worth and great service.
Business response:
Dear Joey, thank you for taking the time to leave this review. We are so pleased to hear that you enjoyed your stay so thoroughly at our affordably priced property! We always strive to give the best experience possible and are ecstatic to see we hit the mark. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management
I may be not coming back. I don't recall I was able to watch TV. No utensils available in the kitchen. Bathroom tub looked dirty.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused by the TV, the lack of amenities, and the condition of the bathroom. We will share your comments with our housekeeping and maintenance teams to address these issues promptly. Essential kitchenware is available at the front desk upon request, and we apologize if this was not communicated clearly. We will ensure better communication in the future. Your comments are important to us, and we are committed to improving our guest experience. We hope ... read more
Frequently asked questions about Extended Stay America - Chicago - Schaumburg - Convention Center
How is Extended Stay America - Chicago - Schaumburg - Convention Center rated?
Extended Stay America - Chicago - Schaumburg - Convention Center has a 4.1 star rating with 1,096 reviews.
When is Extended Stay America - Chicago - Schaumburg - Convention Center open?
Extended Stay America - Chicago - Schaumburg - Convention Center is open now. It will close tomorrow at 12:00 a.m.