Extended Stay America - Chicago - Schaumburg - Convention Center

Business response:

Dear Katherine, thank you for sharing your feedback. We regret any inconvenience caused by the concerns raised during your check-in. Please be assured that we take all guest feedback seriously and use it to continually improve our services. We hope you enjoyed the remainder of your stay with us and look forward to welcoming you back for a more seamless experience in the future. Sincerely, Hotel Management 

Business response:

Dear Sara, thank you for taking the time to share your experience with us. We're glad to hear that your stay was satisfactory overall and that you found our property convenient. We look forward to welcoming you back soon. Sincerely, Hotel Management. 

Business response:

Dear Joshua, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are thrilled you enjoyed your stay and found the accommodation excellent. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Joshua, thank you for your wonderful review! We are thrilled to hear that you had a great experience during your recent stay with us. Our team strives to provide exceptional service and ensure our guests feel comfortable and well taken care of throughout their visit. We look forward to welcoming you back again soon for another enjoyable stay! Sincerely, Hotel Management 

Business response:

Dear Torrey, Thank you for being our guest and for taking the time to review your experience. We are thrilled you enjoyed your stay and found better accommodation than most places. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Joseph, thank you for your feedback regarding your recent stay with us. We appreciate your candid assessment of your experience. We are committed to continuously improving our services and facilities, and your input helps us to identify areas where we can enhance our guest experience. If there are specific aspects you feel we could have improved upon, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. 

Business response:

Dear Carlos Daniel, thank you for taking the time to share your experience with us. We're glad to hear that your stay was satisfactory overall. If there are any specific areas where we can improve to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon. Sincerely, Hotel Management. 

Business response:

Dear Prashant, thank you for sharing your experience with us! We're thrilled to see that you had a positive stay with us. We look forward to welcoming you back on your next visit! Sincerely, Hotel Management 

Business response:

Dear Eladio, we apologize for the inconvenience you experienced during your recent stay. Providing exceptional customer service is paramount to us, and we regret that your check-in experience did not meet your expectations. Your comments regarding the room odor have been noted, and we will address this with our housekeeping team to ensure all rooms meet our high standards. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management.